Customer Support Team Lead

Profile OverviewAs the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers.Key...

Job Title: Customer Support Team LeadKey Responsibilities:Supervise and support a team of Customer Support Executives.Monitor daily operations and team performance metrics.Handle escalated customer issues and ensure timely resolution.Conduct regular coaching, training, and performance reviews.Ensure adherence to SOPs and continuous process...

Profile OverviewAs the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers.Key...

Team Lead – Customer Support (Voylla)Profile Overview:As the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand...

Key Responsibilities:Handle inbound calls/emails/chats to address customer queries, requests, and complaints in a professional manner.Make outbound follow-up calls for unresolved issues, service confirmation, or customer satisfaction surveys.Provide accurate information about products, services, policies, and procedures.Maintain customer records and update...

Company DescriptionGirnar Care is dedicated to achieving customer satisfaction and excellence by connecting brands to people and people to brands. With a global delivery model, we focus on strengthening customer relationships and creating impactful results. Specializing in telemarketing services, lead generation, appointment setting, and customer service, we...

Job Description Customer support manager leads a team of customer support specialists/Executives to ensure that candidates receive assistance with the technical aspects of our service. Customer support managers ultimately seek to maximize Candidate registrations, thereby improving the profitability of the company for which they work. Job...

Job Title: Team Leader – Operations (Outbound)Location: JaipurWebsite: Compensation: ₹4.20 LPAWorking Days: 5.5 DaysJob Description:We are looking for a Team Leader – Operations (Outbound) to join our team in Jaipur. The ideal candidate should have proven experience in handling outbound operations in a BPO setup and demonstrate strong leadership,...

Role & responsibilitiesBe responsible for the teams overall performance.Ensure timely and effective completion of assigned tasks.Resolve queries in exceptional situations and escalate them, when required (by following proper channels).Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.).Coordinate periodic...

Job DescriptionAbout Company:Axestrack is India's leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be ever featured in Gartners Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian market and are actively expanding across Africa, the Middle East, and the US. Our...