Customer Support Team Lead

3 days ago


Jaipur, Rajasthan, India VGL Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Vaibhav Global Limited (VGL), established in 1989 and headquartered in Jaipur, Rajasthan – India, is a vertically integrated fashion retailer. VGL operates across well-integrated platforms such as 24x7 proprietary TV home-shopping channels, e-commerce websites, mobile apps, smart TV, OTT platforms, social media platforms, influence marketing, third-party marketplaces, and other digital means. The company is well-regarded for its customer-centric approach, offering quality products at competitive prices, and its extensive sourcing network spanning over 30+ countries. VGL has operations in the US, UK, Germany, Canada, and Japan, making it a significant player in the global retail sector.

Role Description

This is a full-time, on-site role located in Jaipur for a Customer Support Team Lead. The Customer Support Team Lead will manage daily customer support operations, ensuring customer queries and issues are resolved efficiently. They will be responsible for maintaining customer satisfaction, providing technical support, analyzing customer feedback to improve services, and leading a team to achieve customer service goals.

Qualifications

  • Proficiency in Customer Support and ensuring Customer Satisfaction
  • Strong Analytical Skills to assess and improve customer support processes
  • Excellent Communication skills for effective customer interaction
  • Experience in offering Technical Support
  • Leadership and team management skills
  • Problem-solving abilities and attention to detail
  • Bachelor's degree in a relevant field or equivalent experience
  • Experience in the retail or e-commerce industry is a plus


  • Jaipur, Rajasthan, India Voylla Fashions Pvt Ltd Full time ₹ 4,00,000 - ₹ 4,80,000 per year

    Profile OverviewAs the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers.Key...

  • Team Lead

    6 days ago


    Jaipur, Rajasthan, India Suncrypto Full time ₹ 3,84,000 - ₹ 4,80,000 per year

    Job Title: Customer Support Team LeadKey Responsibilities:Supervise and support a team of Customer Support Executives.Monitor daily operations and team performance metrics.Handle escalated customer issues and ensure timely resolution.Conduct regular coaching, training, and performance reviews.Ensure adherence to SOPs and continuous process...

  • Team Lead

    2 weeks ago


    Jaipur, Rajasthan, India Voylla Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Profile OverviewAs the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers.Key...

  • Customer Support

    6 days ago


    Jaipur, Rajasthan, India Voylla Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Team Lead – Customer Support (Voylla)Profile Overview:As the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand...


  • Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Role & responsibilitiesRoles and responsibilities* Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat.* Process customer orders, answer questions about products/services, and address concerns in a timely manner.* Maintain accurate records of customer interactions using CRM software.* Escalate complex issues to senior...


  • Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,78,000 - ₹ 4,20,000 per year

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...

  • Team Lead

    4 days ago


    Jaipur, Rajasthan, India Lakkadhaara Furniture Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We're Hiring – Telecalling Sales Team Lead (Jaipur)Are you a natural leader with strong communication skills and a passion for driving sales teams to success?We're looking for anexperienced Telecalling Team Leadto manage and mentor our customer executive sales team in Jaipur. Key Responsibilities Lead & motivate a team of telecalling sales executives...


  • Jaipur, Rajasthan, India RAD GLOBAL Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Location:Sitapura, JaipurAbout Us:We manage two e-commerce websites – AwnopyandShophippo– and sell across leading marketplaces such asAmazon, Flipkart, FirstCry, and othersunder the brand namesHippoandAwnopy. At Awnopy, we specialize in offeringcustomized products tailored to customer requirements, ensuring a unique and satisfying buying experience.Role...

  • Team Lead

    7 days ago


    Jaipur, Rajasthan, India Apex Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Server & Infrastructure ManagementNetwork AdministrationHardware & End-User SupportLead, mentor, and supervise the IT support team (server, network, hardware, HIS)Ensure IT operations align with organizational objectives and compliance standards.

  • Team lead

    6 days ago


    Jaipur, Rajasthan, India Valkyrie People Consulting Full time ₹ 2,50,000 - ₹ 12,00,000 per year

    Position: Team Lead – Remote Recruiter Location: Remote (Work from Home) Company: Valkyrie People Consulting Employment Type: Full-time About Us: Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...