Customer Support Team Lead
3 days ago
Company Description
Vaibhav Global Limited (VGL), established in 1989 and headquartered in Jaipur, Rajasthan – India, is a vertically integrated fashion retailer. VGL operates across well-integrated platforms such as 24x7 proprietary TV home-shopping channels, e-commerce websites, mobile apps, smart TV, OTT platforms, social media platforms, influence marketing, third-party marketplaces, and other digital means. The company is well-regarded for its customer-centric approach, offering quality products at competitive prices, and its extensive sourcing network spanning over 30+ countries. VGL has operations in the US, UK, Germany, Canada, and Japan, making it a significant player in the global retail sector.
Role Description
This is a full-time, on-site role located in Jaipur for a Customer Support Team Lead. The Customer Support Team Lead will manage daily customer support operations, ensuring customer queries and issues are resolved efficiently. They will be responsible for maintaining customer satisfaction, providing technical support, analyzing customer feedback to improve services, and leading a team to achieve customer service goals.
Qualifications
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Strong Analytical Skills to assess and improve customer support processes
- Excellent Communication skills for effective customer interaction
- Experience in offering Technical Support
- Leadership and team management skills
- Problem-solving abilities and attention to detail
- Bachelor's degree in a relevant field or equivalent experience
- Experience in the retail or e-commerce industry is a plus
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