Customer Support Manager
21 hours ago
- Handling a team of Customer Support Executives
- Daily and Weekly reports on the performance of Team.
- Managing the customer support department's day-to-day functions.
- Responding to escalated customer support issues.
- Implementing customer support processes to enhance candidate satisfaction.
- Formulating and revising customer support policies and promote their implementation.
- Informing the team of all new information related to Event, processes, and trainings.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees.
- Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy.
- Managing the budget of the customer support department.
- Prior experience in a managerial or supervisory role will be advantageous.
- Top-notch oral, written, and interpersonal abilities.
- Well-developed arbitration skills with the ability to remain impartial.
- Affinity for multitasking with precision.
- Capacity to accept and utilize constructive criticism.
- Alignment with our company's values.
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Customer Support
3 days ago
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Customer Support Executive
3 days ago
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Customer Support Executive
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