Customer Support

3 days ago

Jaipur, Rajasthan, India Cosa Nostraa Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About COSA NOSTRAA:

COSA NOSTRAA is a luxury men's accessories brand known for its craftsmanship, sophistication, and attention to detail. Our clientele expects nothing short of excellence — in both our products and our service experience.

Role Overview:

We're looking for a
Customer Care Executive
who will be the voice of COSA NOSTRAA — handling all customer interactions with professionalism, empathy, and efficiency. You'll ensure that every customer query, from product details to order updates, is handled promptly and courteously.

Key Responsibilities:

  • Manage incoming customer calls, WhatsApp messages, emails, and social media DMs.
  • Respond to product and order-related queries in a timely, polite, and brand-aligned manner.
  • Maintain accurate records of customer interactions and feedback.
  • Provide after-sales support and build long-term customer relationships.
  • Ensure a smooth, premium-level customer experience at every touchpoint.

Requirements:

  • Prior experience in customer service, preferably in fashion, luxury, or e-commerce.
  • Excellent communication skills — both spoken and written (English & Hindi preferred).
  • Strong sense of empathy, patience, and professionalism.
  • Ability to multitask and stay organized under pressure.
  • Passion for fashion, accessories, and customer experience is a plus

Why Join COSA NOSTRAA:

  • Work with a premium, design-driven luxury brand.
  • Grow with a passionate and creative team.
  • Be part of a fast-scaling e-commerce brand redefining men's fashion accessories in India.

If you think you can deliver a customer experience as exceptional as our products, we'd love to hear from you

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