Customer Support
24 hours ago
About COSA NOSTRAA:
COSA NOSTRAA is a luxury men's accessories brand known for its craftsmanship, sophistication, and attention to detail. Our clientele expects nothing short of excellence — in both our products and our service experience.
Role Overview:
We're looking for a
Customer Care Executive
who will be the voice of COSA NOSTRAA — handling all customer interactions with professionalism, empathy, and efficiency. You'll ensure that every customer query, from product details to order updates, is handled promptly and courteously.
Key Responsibilities:
- Manage incoming customer calls, WhatsApp messages, emails, and social media DMs.
- Respond to product and order-related queries in a timely, polite, and brand-aligned manner.
- Maintain accurate records of customer interactions and feedback.
- Provide after-sales support and build long-term customer relationships.
- Ensure a smooth, premium-level customer experience at every touchpoint.
Requirements:
- Prior experience in customer service, preferably in fashion, luxury, or e-commerce.
- Excellent communication skills — both spoken and written (English & Hindi preferred).
- Strong sense of empathy, patience, and professionalism.
- Ability to multitask and stay organized under pressure.
- Passion for fashion, accessories, and customer experience is a plus
Why Join COSA NOSTRAA:
- Work with a premium, design-driven luxury brand.
- Grow with a passionate and creative team.
- Be part of a fast-scaling e-commerce brand redefining men's fashion accessories in India.
If you think you can deliver a customer experience as exceptional as our products, we'd love to hear from you
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