Customer Support Executive

6 days ago


Jaipur, Rajasthan, India Nexera Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Company Description

Nexera.Health is an end-to-end healthcare concierge designed to meet the unique needs of corporate organizations across Southeast Asia and the Indian markets. We use a technology-first approach to redefine how companies manage employee health and wellness. Our services cover the entire healthcare journey, from preventive diagnostics to ongoing wellness programs and post-treatment care. We enhance employee well-being, reduce absenteeism, and improve organizational productivity by seamlessly integrating healthcare into the workplace. Nexera.Health aims to create a healthcare ecosystem that empowers corporates to care for their most valuable asset—their people.

Role Description

This is a full t-time remote role for a Telecaller Customer Support. The Telecaller Customer Support will be responsible for handling inbound and outbound customer calls, addressing customer inquiries, providing information about healthcare services, and ensuring customer satisfaction. Day-to-day tasks will include managing customer databases, updating records, and following up with clients to ensure their needs are met.

Qualifications

  • Excellent verbal communication and active listening skills
  • Ability to handle customer inquiries, provide accurate information, and resolve issues
  • Basic computer skills, including proficiency with customer database management
  • Customer service orientation and a friendly, helpful attitude
  • Highly organized and detail-oriented
  • Ability to work independently and remotely
  • Experience in the healthcare industry is a plus
  • High school diploma or equivalent


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