Customer Support Executive

22 hours ago

Jaipur, Rajasthan, India Mr N Mrs Pet Full time ₹ 3,00,000 - ₹ 4,00,000 per year

About Us:Mr n Mrs Pet, a leading pet store, is seeking a dedicated and customer-focused Customer Support Executive to provide excellent service, assist customers with their queries, and ensure a seamless experience.

Responsibilities:

  • Assist customers with inquiries about pets, products, and services.
  • Provide guidance to customers on selecting pets such as dogs, cats, and small pets.
  • Handle customer queries via phone, email, or chat promptly and professionally.
  • Maintain accurate records of customer interactions and feedback.
  • Build and maintain relationships by delivering exceptional customer service.
  • Collaborate with internal teams to resolve customer issues efficiently.

Requirements:

  • 6 months to 3 years of experience in customer support or a related field.
  • Excellent communication and problem-solving skills.
  • Passion for pets and knowledge of their needs, especially for dogs, cats, and small pets.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficiency with computers and CRM tools.
  • High school diploma or equivalent; some college coursework preferred.

Work Schedule:

  • 6 working days with rotational offs.
  • Rotational shifts (no night shifts).

Join Us to be part of a passionate team dedicated to pets and customer satisfaction. Apply now to start your journey with Mr n Mrs Pet

Job Types: Full-time, Permanent

Pay: ₹300, ₹400,000.00 per year

Application Question(s):

  • Are you open for full-time in-office role in Jaipur (8.5 hrs/day)? If yes, Reply: My name is [Your Name], I`m comfortable with Jaipur & full-time. I love dogs, esp. [Breed].
  • Do you have any pets?

If yes: Tell us a fun or crazy story about life with your pet

If no: If you could have any pet (even a dragon), which one would it be, and why?

  • Who's an actor you just can't stand and why? (Be honest, we won't judge… much.)
  • Now here's the twist: Pretend you're their biggest fan. Pitch us a reason to watch a movie starring them—convince us they're amazing

Work Location: In person

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