Customer Support Executive

20 hours ago

Jaipur, Rajasthan, India SBS - Specular Business Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Customer Support Executive

Location: Jagatpura (Jaipur)

Industry: Automobile / Smart Helmets / Consumer Tech

Experience: 1–3 Years

Employment Type: Full-time

Job Summary

We are seeking a proactive and empathetic Customer Support Executive to manage customer queries, resolve issues, and ensure a seamless post-sales experience. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to handle pressure professionally.

Key Responsibilities

  • Handle incoming customer queries via phone, email, WhatsApp, and other platforms.
  • Provide accurate information about products, services, warranties, and return policies.
  • Coordinate with internal teams (warehouse, service, R&D) to resolve customer issues.
  • Maintain detailed records of customer interactions, complaints, and resolutions.
  • Follow up with customers to ensure their issues are resolved and they are satisfied.
  • Support order tracking, replacement, and refund-related queries.
  • Manage CRM software for logging support tickets and updating status.
  • Escalate complex issues to the relevant departments promptly.
  • Share weekly reports on customer satisfaction and support metrics.
  • Assist in collecting customer feedback and suggesting process improvements.

Required Skills

  • Strong communication and interpersonal skills (Hindi & English mandatory).
  • Patience and problem-solving attitude.
  • Familiarity with CRM tools, ticketing software, and MS Office.
  • Ability to multitask and work under pressure.
  • Basic knowledge of e-commerce and logistics will be a plus.

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