Customer Care Executive

2 days ago

Gurugram Jaipur, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Handle inbound calls/emails/chats to address customer queries, requests, and complaints in a professional manner.
  • Make outbound follow-up calls for unresolved issues, service confirmation, or customer satisfaction surveys.
  • Provide accurate information about products, services, policies, and procedures.
  • Maintain customer records and update systems with relevant details after each interaction.
  • Escalate unresolved issues to higher levels when required.
  • Meet defined performance metrics including quality, productivity, and customer satisfaction scores.
  • Ensure compliance with company policies, data protection, and process guidelines.
  • Work effectively in a team environment and contribute to process improvements.

Required Skills & Competencies:

  • Excellent verbal and written communication skills.
  • Strong customer service orientation with problem-solving abilities.
  • Ability to handle multiple tasks (inbound and outbound) with efficiency.
  • Basic computer knowledge and typing skills.
  • Good listening skills, patience, and empathy.
  • Ability to work in rotational shifts (if applicable).

Qualifications:

  • Minimum: High school diploma / Graduate (depending on company requirements).
  • Prior experience in a BPO/call center (inbound or blended process) is preferred but not mandatory.
  • Freshers with good communication skills are welcome.

Contact Person - Asha

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