Customer Care Executive
11 hours ago
Key Responsibilities:
- Handle inbound calls/emails/chats to address customer queries, requests, and complaints in a professional manner.
- Make outbound follow-up calls for unresolved issues, service confirmation, or customer satisfaction surveys.
- Provide accurate information about products, services, policies, and procedures.
- Maintain customer records and update systems with relevant details after each interaction.
- Escalate unresolved issues to higher levels when required.
- Meet defined performance metrics including quality, productivity, and customer satisfaction scores.
- Ensure compliance with company policies, data protection, and process guidelines.
- Work effectively in a team environment and contribute to process improvements.
Required Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong customer service orientation with problem-solving abilities.
- Ability to handle multiple tasks (inbound and outbound) with efficiency.
- Basic computer knowledge and typing skills.
- Good listening skills, patience, and empathy.
- Ability to work in rotational shifts (if applicable).
Qualifications:
- Minimum: High school diploma / Graduate (depending on company requirements).
- Prior experience in a BPO/call center (inbound or blended process) is preferred but not mandatory.
- Freshers with good communication skills are welcome.
Contact Person - Asha
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