Customer Support Executive

1 week ago

Jaipur, Rajasthan, India Uprising Science Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Role: Customer Support Executive

Location: Jaipur

Experience : 1-2 years

Working Days : 6 days

About Brand:

Minimalist ) is a science-driven homegrown brand committed

to bringing efficacy & transparency. The brand stays true to its vision of offering

unambiguous, solution and efficacy-based products. We are among the fastest-growing

brands in India. We believe in high-quality products made using best-in-class ingredients at

our own manufacturing facility. We are currently in the expansion phase. We have started

with Skincare and recently launched our haircare completing an assortment of about 60

SKUs.

Focusing on being omnipresent, we have expanded our base in SE-Asia, US, UK and GCC &

other geographies. This creates an incredible opportunity for professionals like yourself to

join us and be a part of this growth journey.

Key Responsibilities:

We are looking for a dedicated Customer Support Executive to join our team. The ideal

candidate possesses excellent communication skills, and is committed to delivering

outstanding customer service.

Respond to customer inquiries via phone, email, and live chat in a timely and

professional manner.

Resolve customer complaints and issues efficiently and effectively.

Provide product information and assistance to customers.

Escalate unresolved issues to the appropriate department for further investigation

and resolution.

Resolve customer complaints and issues efficiently and effectively within SLA

Keep accurate records of customer interactions and transactions.

Identify and recommend process improvements to enhance the customer

experience.

Build and maintain positive relationships with customers.

Stay up-to-date on product knowledge and company policies.

Competencies:

Bachelors degree or equivalent work experience, preferably in skincare, cosmetics,

or a related field.

Proven experience in customer support or a similar role, with a strong track record

of providing excellent service to customers.

Excellent communication skills, both verbal and written

Strong problem-solving abilities and the ability to handle challenging customer

situations with empathy and patience.

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