Team Leader – Customer Support

1 day ago


Jaipur, Rajasthan, India EG Payment Full time ₹ 4,16,000 - ₹ 4,20,000 per year

Job Title: Customer Support Team Lead

Key Responsibilities:

  • Supervise and support a team of Customer Support Executives.
  • Monitor daily operations and team performance metrics.
  • Handle escalated customer issues and ensure timely resolution.
  • Conduct regular coaching, training, and performance reviews.
  • Ensure adherence to SOPs and continuous process improvements.
  • Collaborate with internal teams to resolve technical or account-related concerns.
  • Foster a positive, accountable, and customer-centric team culture.

Requirements:

  • Minimum 2–3 years in customer support, operations, or related roles; 6–12 months in a team lead or senior associate position.
  • Prior experience in a senior or team lead role preferred.
  • Must have experience in leading a team of 5-10 members.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong organisational and team management abilities.
  • Ability to work under pressure in a fast-paced environment.

Nice to Have:

  • Experience in fintech, digital recharge payments.
  • Exposure to quality audits and reporting.
  • Basic data skills (Excel, Google Sheets) for tracking performance.

Job Type: Full-time

Pay: ₹28, ₹35,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Any exposure with Telecom Industry, Payment Gateway and Recharge Payments?

Experience:

  • Team management: 2 years (Required)

Work Location: In person


  • Team Leader

    1 week ago


    Jaipur, Rajasthan, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview The Team Leader (German) position in Jaipur is pivotal to cultivating a high-performing team that effectively addresses customer needs and enhances their experience. This role is integral to the organization as it not only involves guiding and mentoring team members but also ensuring a seamless delivery of services in the German language. The...

  • Team Leader

    1 week ago


    Jaipur, Rajasthan, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Team Leader (English) - Campaign FP - Jaipur As the Team Leader for the English Campaign FP in Jaipur, you will play a vital role in managing and leading a dynamic team responsible for executing high-impact campaigns. Your leadership will ensure that the team meets its objectives while fostering a collaborative environment that encourages personal and...


  • Jaipur, Rajasthan, India Bill Gosling Outsourcing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Team Leader

    2 weeks ago


    Jaipur, Rajasthan, India PhonePe Full time ₹ 24,000 - ₹ 32,000 per year

    Team Leader (Sales & Marketing) Who Can Apply?Minimum 1 year of team handling experience Strong background in sales & marketing Ambitious professionals looking for growth opportunities Location: Jaipur (Local candidates preferred) Salary: ₹24,000 – ₹30,000 Attractive Incentives (Up to ₹32,000) Share your updated resume now.

  • Team Leader

    5 days ago


    Jaipur, Rajasthan, India N.K. Buildcon Pvt. Ltd. Full time

    N K Buildcon Pvt. Ltd. (NKBPL)is inviting applications for the following positions to support ongoing and upcoming urban infrastructure projects.We are looking for professionals with relevant technical expertise and experience in project management, planning, and implementation of urban development initiatives.Team Leader / Subject Matter Expert (10+ Years...


  • Jaipur, Rajasthan, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Descriptionand Responsibility –Responsible for selling credit card to 'new to bank' customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the...


  • Jaipur, Rajasthan, India Bill Gosling Outsourcing Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...


  • Jaipur, Rajasthan, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview The Campaign EAM Leader is a vital role within our organization, responsible for strategizing, executing, and overseeing various campaign initiatives. This position plays an essential role in driving marketing effectiveness and enhancing customer engagement. The EAM Leader will lead a team of campaign professionals, ensuring that campaigns align...


  • Jaipur, Rajasthan, India VGL Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionVaibhav Global Limited (VGL), established in 1989 and headquartered in Jaipur, Rajasthan – India, is a vertically integrated fashion retailer. VGL operates across well-integrated platforms such as 24x7 proprietary TV home-shopping channels, e-commerce websites, mobile apps, smart TV, OTT platforms, social media platforms, influence...


  • Jaipur, Rajasthan, India Resource Drive Consulting Full time ₹ 4,00,000 - ₹ 7,00,000 per year

    Team Leader Inbound Customer Service For International Travel Process (International Voice Process)Location: Jaipur | Rotational Shift | Transport Available | 5 Days Working | CTC Upto 7 LPAExperience: Minimum 1 Year Of Experience As A Team Leader With Over all 4+ Years Of Experience In International Voice Process where managed Inbound Customer Service Voice...