Team Leader

19 hours ago

Jaipur, Rajasthan, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Overview The Team Leader (German) position in Jaipur is pivotal to cultivating a high-performing team that effectively addresses customer needs and enhances their experience. This role is integral to the organization as it not only involves guiding and mentoring team members but also ensuring a seamless delivery of services in the German language. The successful candidate will leverage their leadership skills, language proficiency, and industry knowledge to drive team performance, establish clear communication channels, and maintain high operational standards. The Team Leader will be responsible for implementing strategic initiatives, optimizing workflow, and fostering an engaging team culture. This position serves as a bridge between management and the team, enabling effective feedback mechanisms and continuous improvement strategies. In a competitive landscape, having a dedicated Team Leader who can speak German is vital for reaching and retaining a diverse customer base, thereby enhancing the company's international presence and reputation. Key Responsibilities
  • Lead and manage a team of customer service agents to achieve performance targets.
  • Facilitate regular training sessions to enhance team skills and knowledge in German.
  • Monitor team performance metrics to ensure quality standards are met.
  • Provide timely and actionable feedback to team members to foster growth.
  • Address and resolve escalated customer issues, ensuring satisfaction.
  • Coordinate with other departments to promote a collaborative work environment.
  • Develop and implement strategies to boost team morale and productivity.
  • Conduct regular team meetings to keep everyone informed of company updates.
  • Analyze service metrics to identify trends and areas for improvement.
  • Ensure compliance with company policies and procedures by all team members.
  • Assist in the recruitment and onboarding process for new team members.
  • Prepare reports detailing team performance for management review.
  • Encourage an inclusive atmosphere where all team members feel valued.
  • Stay updated with industry trends to enhance service delivery.
  • Promote a customer-first culture within the team.
  • Drive initiatives to enhance operational efficiency and reduce turnaround time.
Required Qualifications
  • Bachelor's degree in Business Administration, Management, or related field.
  • Fluency in German (spoken and written) is mandatory.
  • Proven experience in a leadership role, preferably in customer service.
  • Strong understanding of customer service principles and practices.
  • Excellent verbal and written communication skills in both German and English.
  • Ability to motivate and inspire team members to achieve goals.
  • Proficient in using customer service software and tools.
  • Demonstrated analytical and problem-solving capabilities.
  • Familiarity with performance metrics and KPIs related to customer service.
  • Experience in conducting training and coaching sessions.
  • Strong organizational skills with a focus on time management.
  • Ability to remain calm under pressure and handle difficult situations effectively.
  • Track record of successfully implementing process improvements.
  • Willingness to work flexible hours as needed.
  • Experience in multi-cultural teams is a plus.

  • Team Leader

    5 days ago

    Jaipur, Rajasthan, India PhonePe Full time ₹ 24,000 - ₹ 32,000 per year

    Team Leader (Sales & Marketing) Who Can Apply?Minimum 1 year of team handling experience Strong background in sales & marketing Ambitious professionals looking for growth opportunities Location: Jaipur (Local candidates preferred) Salary: ₹24,000 – ₹30,000 Attractive Incentives (Up to ₹32,000) Share your updated resume now.

  • Team Lead

    2 weeks ago

    Jaipur, Rajasthan, India Team Vertex Cosmos Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Team Leader (Cosmetic Brand - International Process)Location: Jaipur, IndiaDepartment: OperationsEmployment Type: Full-timeAbout the RoleTranscom is seeking a dynamic and experienced female Team Leader to join our operations team in Jaipur. You will be at the forefront of our international process for a leading cosmetic brand, guiding and motivating a team...

  • Team Leader

    3 days ago

    Jaipur, Rajasthan, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Team Leader (English) - Campaign FP - Jaipur As the Team Leader for the English Campaign FP in Jaipur, you will play a vital role in managing and leading a dynamic team responsible for executing high-impact campaigns. Your leadership will ensure that the team meets its objectives while fostering a collaborative environment that encourages personal and...

  • Team Leader Operations

    2 weeks ago

    Jaipur, Rajasthan, India Bill Gosling Outsourcing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Team Leader, Operations

    2 days ago

    Jaipur, Rajasthan, India Bill Gosling Outsourcing Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Team Leader – Campaign ND

    3 days ago

    Jaipur, Rajasthan, India Akshya Patra Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview The Campaign EAM Leader is a vital role within our organization, responsible for strategizing, executing, and overseeing various campaign initiatives. This position plays an essential role in driving marketing effectiveness and enhancing customer engagement. The EAM Leader will lead a team of campaign professionals, ensuring that campaigns align...

  • Operations Team Leader

    1 week ago

    Jaipur, Rajasthan, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Operations Team Leader, AVP Job Description: In Scope of Position based Promotions (INTERNAL only) Job Title - Operations Team Leader, AVP Location - Jaipur, India Role DescriptionThe ideal candidate in Role for Fixed Income Securities will perform activities related to Trade Life Cycle of Fixed Income Securities, Trade enrichment/Settlement...

  • Team Leader- Front Office

    2 weeks ago

    Jaipur, Rajasthan, India Hyatt Place Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Organization- Hyatt Place Jaipur Malviya NagarSummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's CorporateStrategies and brand standards, whilst meeting employee, guest and owner expectations. Team Leader- Front Office isresponsible to assist in the smooth and efficient running of the...

  • Front Office Team Leader

    1 week ago

    Jaipur, Rajasthan, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a skilled Front Office Team Leader to join our team in the Hospitality industry. The ideal candidate will have a strong background in front office operations and management, with excellent leadership skills.Roles and ResponsibilityManage and supervise the front office team to ensure seamless day-to-day operations.Coordinate with various...

  • Team Leader

    1 week ago

    Jaipur, Rajasthan, India Growing Stars Consulting Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage team shrinkage & attrition through coaching & CSAT improvement* Oversee BPO ops with focus on customer service excellence* Ensure adherence to sales processes & manage sales operationsPlease Contact HR