Team Leader-CREDIT CARD-Support

2 days ago

Jaipur, Rajasthan, India Kotak Mahindra Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Description

and Responsibility –

  • Responsible for selling credit card to 'new to bank' customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
  • Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
  • The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
  • Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
  • Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
  • Drive credit card sales via various channels like open market & banca sales.
  • Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
  • Tracking of application till final card out is a team leader's responsibility.
  • Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
  • Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
  • Closing the customer complaints within stipulated TAT
  • Keeping up-to-date knowledge on products, policy and competition and download the same to team.
  • Following and adhering to the strict KYC norms set for the team.
  • Being disciplined & adhering to all company policies, procedures and business ethics codes.
  • Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

  • Graduate (Any Stream) from accredited universities.
  • Age up to 36 years max.
  • Exp 0 – 2 years (Relevant Industry) 
  • Team management, Hiring , Motivating & Training.
  • Good communication skills & presentable on field.
  • Customer interaction & Query Management.
  • Adherence to all the compliance standards.
  • Should possess leadership skills with proactive approach.

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