Customer Support

2 weeks ago

Jaipur, Rajasthan, India Voylla Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Team Lead – Customer Support (Voylla)

Profile Overview:

As the Customer Support Team Lead at Voylla, you'll guide a dynamic team of support representatives to ensure exceptional service across phone, email, chat, and social channels. You'll oversee team performance, handle escalations, and streamline the returns/exchanges process, all while upholding brand values and delighting customers.

Key Responsibilities:


• Team Leadership & Supervision Lead, coach & mentor a team of customer support agents. Set clear KPIs and motivate the team to consistently exceed performance targets.


• Performance Monitoring Track and analyze metrics—such as CSAT, response time, resolution rate—and deliver actionable insights.


• Escalated Issue Resolution Take ownership of complex customer complaints, ensuring prompt, empathetic, and professional outcomes.


• Return & Exchange Management Oversee the end-to-end returns/exchange process), coordinate with logistics/warehouse, and ensure seamless customer satisfaction.


• Training & Development Develop & deliver training sessions to elevate team capabilities in product knowledge, communication, and CRM usage.


• Process Improvement Identify and optimize workflows—such as ticket routing, self-service content, or returns policy—to elevate efficiency and customer experience.


• Cross-functional Collaboration Work closely with Product, Quality, and Warehouse teams to ensure quick issue resolution and rollout of service improvements.


• Reporting & Documentation Generate regular reports on performance, escalations, returns, and resolutions. Maintain up-to-date knowledge-base articles and SOPs.

Skills & Qualifications:


• Leadership & Management Proven ability to lead, coach, and inspire a customer support team.


• Customer Service Strong grasp of support operations, escalations, and quality standards.


• Communication Excellent verbal & written English—must be empathetic, clear, and persuasive with customers.


• Analytical & Data-driven Comfortable extracting insights from data—CSAT, ticket volume, resolution trends.


• Conflict Resolution Calm under pressure, adept at resolving escalations tactfully.


• Tools Proficiency Familiarity with CRM systems and Microsoft Office Suite.


• Organizational Skills Strong scheduling, prioritization, and multitasking abilities in a fast-paced retail environment.


• Training & Coaching Experience designing and delivering training and providing regular performance feedback.


• Educational Background Bachelor's degree – ideally in Business, Communication, or related field.


• Experience 2–3 years in customer support, including at least 1 year in a leadership role.

What a Typical Day Looks Like:


• Morning huddle to review KPIs (ticket count, backlog, CSAT) and assign priorities.


• Monitor escalations, intervene when needed.


• Conduct one-on-ones or coaching sessions with team members.


• Analyze daily performance—identify trends or training needs.


• Lead cross-department syncs on escalations or process issues.


• Oversee returns/exchange queue, resolve pending issues.


• Update knowledgebase; refine SOPs.


• Review and finalize scheduling and shifts.

Why Join Voylla?

Voylla stands at the forefront of fashion jewelry in India—offering innovative designs with fast logistics and excellent customer support. As Team Lead, you'll shape how our customers connect with our brand, drive continuous service excellence, and have a measurable impact on customer loyalty.

  • Customer/Technical Support Executive-International

    2 weeks ago

    Jaipur, Rajasthan, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,78,000 - ₹ 4,20,000 per year

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.Job Responsibility:Handle international customer calls efficiently and professionally.Understand customer needs and provide...

  • Customer Care Executive

    1 week ago

    Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 1,50,000 - ₹ 4,50,000 per year

    Role & responsibilitiesRoles and responsibilities* Handle customer inquiries, resolve issues, and provide solutions via phone, email, or chat.* Process customer orders, answer questions about products/services, and address concerns in a timely manner.* Maintain accurate records of customer interactions using CRM software.* Escalate complex issues to senior...

  • Customer Support Executive

    3 days ago

    Jaipur, Rajasthan, India Eventrics Multi Tasking Solutions Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive based in Jaipur. The Customer Support Executive will be responsible for handling customer queries, ensuring customer satisfaction, providing online support, addressing complaints, and offering technical support. Day-to-day...

  • Customer support

    7 days ago

    Jaipur, Rajasthan, India BMT Events and Happening Solutions Full time ₹ 1,68,000 - ₹ 3,60,000 per year

    Job ResponsibilitiesHandle inbound/outbound customer queries via phone, chat, or email.Provide accurate information regarding products, services, and policies.Resolve customer complaints efficiently while maintaining company standards.Escalate unresolved issues to the concerned department.Maintain records of customer interactions and update CRM systems.Meet...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Kasturi for Her Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionWe suggest you enter details hereRole DescriptionThis is an internship role for a Customer Support Executive located on-site in Jaipur. The Customer Support Executive will be responsible for handling customer inquiries, providing online and technical support, ensuring customer satisfaction, and enhancing the overall customer service...

  • Payment Collection Executive

    2 weeks ago

    Jaipur, Rajasthan, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    The candidateRole & responsibilitiesThe Payment Collection Process Officer is responsible for managing and executing the collection of outstanding payments from clients or customers. This role ensures timely recovery of dues, maintains accurate records, and supports financial health by minimizing overdue accounts.Preferred candidate profileQualification:...

  • Customer Support Executive

    2 weeks ago

    Jaipur, Rajasthan, India Label Flavia Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionLabel Flavia, a brand by House of Attire Pvt Ltd, combines elegance, comfort, and modern fashion sensibilities. We believe fashion is an expression of personality and confidence. Our collections feature high-quality fabrics and contemporary styles, ranging from casual chic to sophisticated outfits for special occasions. Label Flavia...

  • Customer Support Specialist

    2 weeks ago

    Jaipur, Rajasthan, India Law Prep Tutorial Jaipur Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionEstablished in 2008, LawPrep Tutorial Jaipur is a pioneering institute for the Common Law Admission Test and various other law entrance tests in India, such as AILET, SET, and CET. As one of the oldest institutes in Rajasthan, LawPrep Tutorial has maintained a consistent and expert team of faculty members. Year after year, the institute...

  • Customer Support Executive

    7 days ago

    Jaipur, Rajasthan, India RAD GLOBAL Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Location:Sitapura, JaipurAbout Us:We manage two e-commerce websites – AwnopyandShophippo– and sell across leading marketplaces such asAmazon, Flipkart, FirstCry, and othersunder the brand namesHippoandAwnopy. At Awnopy, we specialize in offeringcustomized products tailored to customer requirements, ensuring a unique and satisfying buying experience.Role...

  • Customer Support Executive

    7 days ago

    Jaipur, Rajasthan, India Suncrypto Full time ₹ 1,68,000 - ₹ 2,64,000 per year

    Suncrypto, a leading cryptocurrency exchange platform, is seeking a passionate and dedicated Customer Support Executive to join our dynamic team. We are looking for a highly motivated individual with excellent communication and problem-solving skills to provide exceptional customer service. As a Customer Support Executive, you will play a crucial role in...