Customer Support Executive

2 weeks ago


Jaipur, Rajasthan, India CIMET Full time

Customer Support:

• Respond promptly to customer inquiries via phone and email in a professional and courteous

manner.

• Identify and assess customers' needs to achieve satisfaction, striving to provide accurate and

compliant solutions.

• Handle and resolve customer complaints, providing appropriate solutions and alternatives

within the time limits and follow up to ensure resolution.

• Keep accurate records of customer interactions, transactions, comments, and complaints.

Sales:

• Engage with customers to promote and sell products/services.

• Identify upselling and cross-selling opportunities during customer interactions, effectively

communicating product features and benefits.

• Meet or exceed sales goals and performance metrics on a consistent basis.



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