Front Office Manager

6 days ago

Chennai, Tamil Nadu, India Taz Kamar Inn Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Front Office Manager

Taz Kamar Hotel is seeking a dynamic, results-driven Front Office Manager to lead our team and uphold our premier standard of luxury hospitality.

Location: Chennai

Salary: Rs.40000/- - Rs.45000/- per month

About Taz Kamar Hotel

At Taz Kamar Hotel, we believe in delivering an unparalleled level of luxury and personalized service. As a flagship property, we are committed to creating memorable experiences for every guest from the moment they arrive. We are looking for an experienced Manager to be the strategic leader of our Front Office operations and an advocate for our culture of excellence.

The Role

The Front Office Manager is responsible for the overall operational success and strategic direction of the Guest Services Department, including the Front Desk, Concierge, and Guest Relations. This leadership role holds direct accountability for departmental financial performance, staff development, and ensuring superior guest satisfaction metrics are achieved daily.

Key Responsibilities

Staff Leadership & Development: Recruit, hire, train, schedule, coach, and evaluate the performance of all Front Office personnel, fostering a professional and empowering work environment.

Operational Management: Oversee all daily Front Office functions (check-in/out, reservations, cash handling), ensuring efficiency and strict adherence to all hotel policies and brand standards.

Financial Control & Revenue: Manage and control the departmental operating budget, including labor costs. Implement and drive strategies for upselling room types and packages to maximize room revenue.

Guest Experience & Recovery: Act as the ultimate escalation point for complex or highly sensitive guest issues, ensuring swift, effective service recovery, and using guest feedback to implement continuous improvement initiatives.

Interdepartmental Coordination: Maintain effective communication and collaboration with key departments, including Housekeeping, Sales, and Accounting, to guarantee a seamless and coordinated guest experience.

Systems & Compliance: Oversee the integrity and optimal utilization of the Property Management System (PMS) such as Opera or Fidelio, and ensure compliance with all security and emergency procedures.

Qualifications and Skills

Required:

Minimum of 3+ years of progressive management experience within a luxury hotel Front Office or Guest Services department.

Proven track record of managing and developing a successful team.

Demonstrable experience with budget management, labor control, and revenue generation strategies.

Strong analytical skills to interpret guest satisfaction data (e.g., GSS scores) and operational reports.

Excellent conflict resolution, verbal, and written communication skills in English.

Proficiency with enterprise Property Management Systems (PMS).

Preferred:

Bachelor's Degree in Hospitality Management or a related field.

Previous experience opening a new hotel or implementing a major system transition.

Knowledge of a second language.Role & responsibilities

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