Front Office Supervisor

4 hours ago

Chennai, Tamil Nadu, India S.R.M HOTEL PV LTD Full time ₹ 1,44,000 - ₹ 2,52,000 per year

Job Summary

The Front Office Supervisor oversees daily operations at the front desk, ensuring that guests receive a warm welcome, efficient service, and prompt resolution of issues. This role supports and supervises front office associates, coordinates with other departments, and ensures all front office functions align with hotel standards and policies.

Key Responsibilities

Guest Services

  • Supervise daily front desk operations, ensuring smooth check-in/check-out procedures.
  • Provide excellent guest service by anticipating needs, handling inquiries, and resolving complaints professionally and efficiently.
  • Ensure guest satisfaction scores and feedback are monitored and improved.
  • Maintain a visible presence in the lobby to assist guests and support staff.

Team Supervision & Training

  • Supervise, train, and motivate front office associates, including receptionists, bell staff, and night auditors.
  • Conduct shift briefings to communicate key information and promote a positive team environment.
  • Schedule shifts to ensure adequate coverage during peak and off-peak hours.
  • Support performance management by coaching and evaluating team members.

Operations & Administration

  • Handle reservations, room assignments, and guest accounts accurately in the Property Management System (PMS).
  • Review daily reports (e.g., occupancy, arrivals/departures, VIP list) and ensure accuracy.
  • Monitor cash handling, billing, and audit procedures.
  • Coordinate closely with Housekeeping, Maintenance, and F&B departments to ensure guest satisfaction.
  • Maintain front desk supplies, equipment, and cleanliness standards.

Safety & Compliance

  • Ensure all front office procedures comply with company standards and local regulations.
  • Handle lost and found items according to policy.
  • Follow all health, safety, and security protocols.

Qualifications

  • Diploma or degree in Hospitality Management or related field.
  • Minimum 2–3 years of front office experience, including at least 1 year in a supervisory role (preferably in a hotel environment).
  • Proficiency in hotel PMS (e.g., Opera, Fidelio, or similar).
  • Strong communication, leadership, and problem-solving skills.
  • Excellent grooming and professional demeanor.
  • Flexibility to work shifts, weekends, and holidays as required.

Job Types: Full-time, Permanent

Pay: ₹12, ₹23,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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