Front Office – Guest Relation Executive
7 hours ago
We are looking for a highly skilled and experienced Front Office Guest Relation Executive / Supervisor to join our team in the hospitality industry. The ideal candidate will have 3-5 years of experience in front office operations, guest relations, and supervision.
Roles and Responsibility
- Manage front office operations, ensuring seamless day-to-day activities.
- Supervise and coordinate with front office staff to achieve high levels of customer satisfaction.
- Develop and implement effective guest relation strategies to enhance customer experience.
- Handle complaints and resolve issues professionally and courteously.
- Maintain accurate records and reports of front office operations.
- Collaborate with other departments to ensure excellent customer service.
Job Requirements
- Proven experience in front office operations, guest relations, and supervision.
- Strong communication and interpersonal skills are essential.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Excellent problem-solving and analytical skills are required.
- Proficiency in MS Office and other relevant software applications is necessary.
- A graduate degree in any field is preferred.
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