HR and Shared Services Manager

1 week ago

Mumbai, Maharashtra, India NCR Corporation Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Summary-

The HR Shared Services Manager leads a geographically distributed team across multiple regions, overseeing the delivery of consistent, high-quality HR services. This role is responsible for managing daily operations and driving process improvements. It also ensures alignment with global and regional HR standards. The Manager collaborates closely with internal stakeholders, external vendors, and the Operational Excellence team to identify and implement service enhancements, automation opportunities, and technical improvements.

  • Manage a regional or multi-country HR Shared Services team, including Tier 1 and Tier 2 staff
  • Oversee daily operations and ensure consistent service delivery across locations
  • Monitor KPIs, dashboards, and SLAs to assess performance and identify improvement opportunities
  • Collaborate with the Operational Excellence team on improvement projects and HR service-related technical enhancements
  • Support initiatives to enhance automation, workflow efficiency, and process standardization
  • Partner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuity
  • Support the implementation and maintenance of HR systems and tools, including Workday and ServiceNow
  • Ensure compliance with local labor laws, data privacy regulations, and corporate policies across regions
  • Foster intercultural communication and collaboration within the team and with stakeholders
  • Provide coaching and development support to Team Leads and Specialists
  • Contribute to documentation, training, and knowledge base improvements
  • Participate in audits, system testing, and annual HR events
  • Report operational insights and trends to the Executive Director

Qualifications

  • 5+ years of experience in HR Shared Services or HR Operations, with at least 3 years in a managerial role
  • Experience managing international teams and working across regions such as EMEA, APAC, and the Americas
  • Strong understanding of regional HR practices, compliance requirements, and cultural nuances
  • Advanced proficiency in HR systems such as Workday and ServiceNow
  • Proven ability to lead process improvement and automation initiatives
  • Strong analytical skills with experience in dashboard and KPI monitoring
  • Excellent communication and stakeholder management skills
  • Proficiency in Microsoft Office tools
  • Multilingual capabilities or experience working in multilingual environments is a plus

Competencies

  • Global mindset and intercultural sensitivity
  • Leadership and team development
  • Operational excellence and service delivery
  • Strategic problem-solving
  • Stakeholder collaboration
  • Compliance and risk awareness

  • Human Resources- Head of HR Shared Services

    2 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Major diversified Conglomerate Full time

    Our client—a global player across diverse sectors—is seting up a major HR shared services Centre and looking at Leader to set up and lead this initiativeKRAsBuild the HR Shared Services function from the ground up—defining strategy, shaping the operating model, assembling high-calibre teams and embedding robust HR processes and technology across...

  • Opening For HR shared services

    1 week ago

    Navi Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for HR shared services candidates for the below roles,Talent ManagementPerformance & ProgressionHCM Techno Functional consultantTalent Development (LMS)Job location: Mumbai(Ghansoli) Client office reportingShift Timings: Open to work in shiftsExperience: Minimum 1 year of relevant experience.Qualification: Any GraduateJD:Talent...

  • Human Resources Shared Services Manager

    1 week ago

    Mumbai, Maharashtra, India NCR Atleos Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description SummaryThe HR Shared Services Manager leads a geographically distributed team across multiple regions, overseeing the delivery of consistent, high-quality HR services. This role is responsible for managing daily operations and driving process improvements. It also ensures alignment with global and regional HR standards. The Manager...

  • Human Resources Shared Services Manager

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra NCR Atleos Full time

    Job Description SummaryThe HR Shared Services Manager leads a geographically distributed team across multiple regions, overseeing the delivery of consistent, high-quality HR services. This role is responsible for managing daily operations and driving process improvements. It also ensures alignment with global and regional HR standards. The Manager...

  • Head Shared Services

    3 days ago

    Mumbai, Maharashtra, India ixCFO Services Pvt Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Nigeria based established reputed group having interest in #manufacturing steel, plastic, paper & packaging businesses run by Indians/NRI's is setting up #businessaccounting set-up on #offshore model to capture Indian #accounting skillLooking for Head- Finance & Accounts in Mumbai, Andheri- West , for their newly opened Shared Services Centre ( #SSC) to...

  • HR Manager

    2 weeks ago

    Mumbai, Maharashtra, India Talent Corner Hr Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    5+ years' experience, handling FMCG, manufacturing, or recruitment agencies End-to-end recruitment, bulk hiring, lateral hiring, campus recruitment, blue/white-collar hiring, onboarding, employee engagement, and HR operations. Required Candidate profileStrong skills in stakeholder management, MS Excel, HR dashboards, HR analytics, and communication...

  • Hr Executive

    1 week ago

    Mumbai, Maharashtra, India Talent Corner Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    HR ExecutiveExp: 3+ yrsLocation: Lower ParelRecruitment Strategy and Execution (70%):Generalist HR Support (30%):Maintain HR records and documentation Pls share your resume on

  • HR Manager

    1 week ago

    Mumbai, Maharashtra, India Kindle Hr Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    GreetingsThis opening is with an MNC Wellness and Fitness company. The position 60-70% towards TA and 30-40% towards Generalist.JOB DESCRIPTIONDESIGNATION: HR ManagerDEPARTMENT: Human ResourceREPORTING TO: Vice PresidentDUTY AND RESPONSIBILITY:HR Management:• Sourcing the right talent for the company keeping in mind company current and future...

  • Hr Executive And Recruiter

    1 week ago

    Mumbai, Maharashtra, India Talent Corner Hr Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    You can share your CV at or Looking out for a dynamic HR Executive for a company located in Andheri, Mumbai having 2 years of experience in HR functions like recruitment, payroll, and compliance. Required Candidate profileResponsibilities:Handle complete employee lifecycleAddress employee queries related to policies & assist in grievance resolutionMaintain...

  • HR Manager

    1 week ago

    Mumbai, Maharashtra, India CIEL HR Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Job Title: HR Manager Payroll, Compliance, IR & Strategic HRLocation: Mumbai (Corporate Office) | Vapi, Gujarat (Plant)Industry: Chemicals / ManufacturingExperience: 812 YearsQualification: MBA/PGDM in HRJob Description: We are hiring an HR Manager to manage HR across our Corporate Office (Mumbai) and Plant (Vapi). The role demands strong expertise in...