Manager HR Shared Services

6 days ago

Mumbai, Maharashtra, India NCR Atleos Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

  • Manage a regional or multi-country HR Shared Services team, including Tier 1 and Tier 2 staff
  • Oversee daily operations and ensure consistent service delivery across locations
  • Monitor KPIs, dashboards, and SLAs to assess performance and identify improvement opportunities
  • Collaborate with the Operational Excellence team on improvement projects and HR service-related technical enhancements
  • Support initiatives to enhance automation, workflow efficiency, and process standardization
  • Partner with CoEs, HRBPs, and external vendors to resolve escalated issues and ensure service continuity
  • Support the implementation and maintenance of HR systems and tools, including Workday and ServiceNow
  • Ensure compliance with local labor laws, data privacy regulations, and corporate policies across regions
  • Foster intercultural communication and collaboration within the team and with stakeholders
  • Provide coaching and development support to Team Leads and Specialists
  • Contribute to documentation, training, and knowledge base improvements
  • Participate in audits, system testing, and annual HR events
  • Report operational insights and trends to the Executive Director

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

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