HR Shared Service

1 day ago


Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role & responsibilities

HR Analytics & Reporting: (Knowledge in MS Office)

Monitor HR metrics and suggest improvements. Track HR metrics such as attrition, headcount, diversity, etc. Prepare monthly and quarterly HR dashboards for leadership review.

Track HR metrics such as attrition, headcount, diversity, etc. & assist in Preparing monthly and quarterly HR dashboards for leadership review.

Generate and publish periodic reports to stakeholders.

Benefit Administration:

Administer employee benefits programs (health care, Additional Benefits life insurance, death benefit, etc.).

Educate employees about benefit options and eligibility.

Roll out communication / Refreshers to employees

Process enrolments, changes, and terminations in benefits plans.

Liaise with benefits providers and brokers to resolve issues.

Collaborate and reconcile records with payroll to ensure correct deductions.

Compliance, Governance & manage Audit:

Ensure compliance with labour laws and internal policies.

Manage internal audits, HR risk assessments, and grievance redressals.

Maintain accurate records and prepare reports for audits and compliance.

Domain / functional expertise areas:

Knowledge in MS Office and Photoshop

Attention to detail

Confidentiality and discretion

Analytical thinking

Interpersonal communication

Time management



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