HR Service Delivery Lead

3 days ago

Mumbai, Maharashtra, India Sodexo Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Function: HR Services

Position: HR Service Delivery Lead

Immediate Manager: Head HR Shared Service Delivery

Position location: Mumbai, NESCO

Key Responsibilities:

  • Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions.
  • Oversee end-to-end HR Ops and TA Admin, data compliance and onboarding processes, ensuring alignment with organizational objectives.
  • Ensure compliance with applicable data privacy regulations, including the management of Data Subject Access Requests and other relevant legal frameworks.
  • Partner closely with business/HR leaders and HR Business Partners to assess resourcing requirements and provide strategic resourcing advisory.
  • Drive enhancements in HR systems and reporting capabilities to improve data integrity, analytics, and operational efficiency.
  • Champion continuous improvement initiatives and implement best practices to elevate HR service delivery standards.
  • Design, implement, and improve HR processes (Taxonomy) for efficiency and scalability
  • Partner with CoEs, HRBPs, CHROs and external vendors to resolve escalated issues and ensure service continuity
  • Monitor and evaluate team performance through established KPIs, SLAs, and quality benchmarks, instituting corrective measures as needed.
  • Serve as the principal liaison between the Mumbai Shared Services centre and Global HR stakeholders, facilitating effective communication and collaboration.

Qualifications and Experience:

  • Demonstrated leadership experience in HR, preferably within a shared services environment supporting Global or EMEA operations.
  • In-depth knowledge of respective country employment legislation, compliance mandates, and data privacy regulations.
  • Proven track record managing diverse HR functions including TA administration, Pre onboarding BGV compliance, resourcing, and HRIS management.
  • Exceptional communication, stakeholder engagement, and leadership capabilities.
  • Strong proficiency with HR Information Systems (HRIS), reporting tools, and HR analytics.
  • Aptitude for driving operational excellence and leading organizational change initiatives.
  • Ensure adherence to SLAs and KPIs for service delivery.
  • Leading regular audits, system testing, and establish require controls
  • Manage and develop the Shared Services team, ensuring clarity of responsibilities, training, and growth
  • Excellent problem-solving skills and sound decision-making ability.
  • 18+ years of HR operations or shared services experience in a global company, including managing Global or EMEA operations from India.
  • 5+ years managing diverse teams, preferably in a centralized HR service delivery environment
  • Previous experience with Success Factors preferred, but experience with comparable HR systems considered.
  • Bachelor's degree in human resources, Business Administration, or a related discipline; MBA preferred.
  • Professional HR certification such as CIPD or equivalent is highly desirable

Competencies :

  • Growth, Client G Customer Satisfaction / Quality of Services provided
  • Leadership G People Management
  • Rigorous management of results
  • Innovation and Change
  • Commercial Awareness
  • HR Service Delivery
  • Employee Engagement

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