Manager - HR Services

Function: HR Shared Services

Position: Manager - HR Services

Immediate Manager :HR Service Delivery Lead

Position location: Mumbai, NESCO

Role Summary:

• Managing employee life cycle and related actions in SAP
• Ensure KPIs/ SLAs are met when delivering services and escalations are managed in accordance with the agreed process.

Key Responsibilities:

• Undertake training and engagement initiatives to maintain a high-performance culture and cross-trained and upskilled team members.
• Regular data reporting, analytics and insights on work performed and initiatives to improve efficiency and service delivery.
• Collaborate with talent administration counterparts to ensure synergy and alignment.
• Ensuring alignment to business process, work instructions, Sodexo and Client site access requirements and adapting to changes in legislation/ requirements as communicated.
• Updating and tracking progress utilizing tracking tools as defined for the role. Ie. Excel Spreadsheets, Power BI dashboards etc.
• Answering and attending to candidate questions related to employee life cycle, onboarding, requirements, questions and directing these to the relevant points of contact/ escalating as required. Customer Service is a key focus.
• Ability to utilize various methods of communication phone, email, text/ SMS, ticketing tool communication functionality etc.
• Confidential management of candidate documentation and ensuring compliance to business data privacy obligations.
• Provide recurring and adhoc reporting as required.
• Ability to build internal stakeholder relationships that are trusting, proactive, and focused on solutions.
• An understanding of the commercial impacts of the function and operating within the parameters of the role.
• A focus on ensuring a cost-effective solution and that any opportunities for efficiency are identified and communicated to leaders.

Knowledge & Skills:

• Thorough understanding of recruitment principles.
• Patience in dealings/ undertaking activities due to various interfaces.
• Ability to provide a high level of Customer Service.
• Ability to work in a methodical manner ensuring compliance to all elements.
• Ability to build relationships and collaborate team player.
• Ability to coach, mentor, guide and train members of the team and manage any associated non performance.
• Excellent English communication skills (reading, writing, and speaking).
• High attention to detail, ability to keep accurate records and excellent organizational, time management and administration skills.
• Demonstrated ability to work under pressure to meet critical deadlines and manage multiple tasks and work deadlines.

Qualifications and Experience:

Education

• Business Administration (desirable)
• HR Certification (desirable)

Experience

• Technologically Savvy SAP, Ticketing tool, Service Provider Portals etc.
• Demonstrated experience to lead a team of people and develop high performing teams.
• 12-15 years of experience in managing employee life cycle and data management.
• Demonstrated experience working in a changing/ evolving environment which requires flexibility to adapt.
• Ability to review analytical data to inform progress, next steps.
• Working within KPI/ SLA framework and strong attention to details

Competencies Indicate which of the Sodexo core competencies and any professional competencies that the role requires

Growth, Client & Customer Satisfaction / Quality of Services provided

Leadership & People Management

Rigorous management of results

Innovation and Change

Commercial Awareness

HR Service Delivery

Employee Engagement