Key Account Manager

13 hours ago

Navi Mumbai, Maharashtra, India ef-f40a-4d22-8402-bf22bc42a5ce Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Company Description

DataExpress is a Class 'A' ISP providing premium internet services for enterprise customers. With headquarters in Mumbai and operations across Navi Mumbai, Pune, the Konkan region, Goa, and Chennai, the company is committed to delivering reliable and high-quality internet solutions. DataExpress takes pride in offering efficient and tailored connectivity services to meet the growing needs of businesses and individuals in urban and regional areas. By combining technology with exceptional customer support, DataExpress continues to set the benchmark for internet services in the region.

Role Description

This is a full-time, on-site role located in Navi Mumbai, for positions including Key Account Manager (Enterprise, ISP, FTTH), NOC (L1, L2, & L3), Network Engineer (L1, L2, & L3), Field Engineer, Splicer, and Operations. Responsibilities include managing key accounts, overseeing network operations, executing splicing and network engineering tasks, planning and managing business accounts, and ensuring customer satisfaction. Collaboration with internal teams, troubleshooting, and maintaining network efficiency are key activities of the role.

Qualifications

  • Strong Analytical Skills for problem-solving and strategic decision-making
  • Proficiency in Account Management and handling Key Accounts for business growth
  • Experience in Business Planning to drive market success and achieve target goals
  • Excellence in Customer Service and client relationship management
  • Technical expertise and understanding of ISP, FTTH, and Network Operations
  • Relevant experience in splicing, field engineering, and operational management
  • Bachelor's degree in a related field is preferred
  • Ability to work collaboratively, prioritize tasks, and execute responsibilities in a fast-paced environment

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