Key Account Manager

2 days ago

Mumbai, Maharashtra, India Estuary World Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:

The Key Account Manager is responsible for managing and growing relationships with the company's most important clients. This role involves understanding client needs, ensuring satisfaction, developing long-term relationships, and driving revenue growth through strategic account management.

Key Responsibilities:


• Build and maintain strong, long-lasting client relationships with key accounts.


• Serve as the primary point of contact for assigned clients.


• Understand client business objectives, challenges, and requirements to provide tailored solutions.


• Develop and implement account plans to achieve sales targets and business objectives.


• Identify opportunities for upselling, cross-selling, and new business within assigned accounts.


• Collaborate with internal teams (sales, marketing, operations, and support) to ensure seamless service delivery.


• Monitor account performance, track key metrics, and provide regular updates to management.


• Handle client issues promptly and effectively to maintain trust and satisfaction.


• Conduct regular business reviews with clients to ensure alignment and growth.


• Stay updated on market trends, competitors, and industry developments.

Required Qualifications & Skills:


• Bachelor's degree in Business Administration, Sales, Marketing, or related field (MBA preferred).


• Proven experience as a Key Account Manager, Sales Manager, or similar role.


• Strong understanding of sales and customer relationship management.


• Excellent communication, negotiation, and presentation skills.


• Ability to analyse data and prepare account performance reports.


• Problem-solving mindset with a customer-first approach.


• Proficiency in CRM software and MS Office.


• Ability to work independently and collaboratively across teams.

Key Competencies:


• Relationship management


• Strategic thinking


• Negotiation and persuasion


• Business acumen


• Results-driven


• Customer focus

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