Onboarding Account Manager

Job Information
Date Opened
: 08/05/2025

Job Type
: Full time

Industry
: Software Product

City
: Chennai

State/Province
: Tamil Nadu

Country
: India

Zip/Postal Code
: 600017

Pando ) is pioneering the future of autonomous logistics with innovative AI capabilities. Trusted by Fortune 500 enterprises with global customers across North America, Europe, and Asia Pacific regions, we are leading the global disruption of supply chain software, with our AI-powered, no-code, & unified platform empowering Autonomous Supply Chain.

We have been recognized by Gartner for our transportation management capabilities, by the World Economic Forum (WEF) as a Technology Pioneer, by G2 as a Market Leader in Freight Management, and named one of the fastest-growing technology companies by Deloitte.

Why Pando?
We are one of the fastest growing companies reimagining supply chain and logistics for Manufacturers & Retailers scaling up globally. We are a growing team, unrelenting and enthusiastic about building great products. We have folks who are pragmatic, imaginative or a quirky combination of both. We yearn for purpose in our work & support each other to grow.

Role
The Freight Procurement Manager leads strategic sourcing and carrier engagement for transformational supply chain initiatives, ensuring optimal cost, service, and compliance. This role collaborates with internal teams and external logistics partners to align procurement strategies with customer goals and Pandos platform capabilities.

Responsibilities
Expertise and Engagement
:

• Function as the business and industry expert for transformational projects/programs aligned to a single solution.
• Engage with supply chain executives and teams to understand company-specific objectives.
• Map customer challenges to specific end-to-end solution enablers and design Solution recommendations to address these challenges.

Business Impact

• Clearly articulate and present the business impact of recommended solutions, developing a deployment roadmap and establishing baselines to demonstrate qualitative and quantitative value.
• Track onboarding-related metrics, such as time-to-go-live, customer satisfaction, & expansion during onboarding.

Technical Understanding And Implementation

• Understand Pandos platform capabilities, including integration and architecture, for technical design.
• Orchestrate the SaaS delivery process, owning the end-to-end implementation from kick-off to go live to ensure rapid adoption and value realization.
• Kick off projects and serve as the liaison for a smooth go live.

Change Management And Leadership

• Help identify change management efforts needed for global or regional program implementations.
• Lead and manage the entire delivery process, working alongside SI/consulting partners in the deployment of Pandos solution.
• Handle client escalations as they arise with support from the wider team.
• Identify potential issues early on during implementation and addressing them before they escalate.

Customer Relationship And Growth

• Build deep relationships and drive product adoption, helping clients follow data-driven approaches and measure KPIs to achieve value realization.
• Inspire customer growth and advocacy, collaborating with Account Management and Customer Success teams to discover growth opportunities and drive net expansion.

Collaboration And Feedback

• Collaborate effectively with internal stakeholders to ensure smooth transitions between engagement stages.
• Share feedback with Product Management to identify areas for solution development opportunities.
• Ensure a smooth handoff from onboarding to customer success.

Requirements

• Over 4 years of experience in Enterprise SaaS products.
• Must have experience in freight Procurement.
• Proficient in project management fundamentals, including planning, tracking, stakeholder management, risk mitigation, and scope management.
• Hands-on experience in successfully delivering multiple projects.
• Highly adaptable to new processes and organizational changes.
• Skilled in executing playbooks and challenging the status quo to drive improvements.
• Experienced in mentoring and guiding teams to achieve success.
• Strong client management abilities with excellent interpersonal, presentation, and communication skills.
• Advanced analytical skills paired with creative problem-solving capabilities.

I'm interested
Locations
: Chennai, India

Posted on
: 08/05/2025