Current jobs related to Customer Onboarding Manager II - Chennai, Tamil Nadu - ZoomInfo Technologies
-
Customer Onboarding Manager II
6 days ago
Chennai, Tamil Nadu, India ZoomInfo Full timeZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.About the role...
-
Customer Onboarding
2 weeks ago
Chennai, Tamil Nadu, India Netcore Cloud Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCustomer Onboarding / ImplementationChennai | IIT | Full-timeDo you love helping customers succeed?Are you passionate about turning technology into meaningful outcomes for people and businesses?If you're someone who thrives on solving problems, building relationships, and making technology simple to use—this role at Netcore is the perfect place for...
-
Onboarding Logistics Consultant II
6 days ago
Chennai, Tamil Nadu, India Toast Full timeOnboarding Logistics Consultant II (Voice Process) Location: Chennai, India (Hybrid Work Model) Shift Timings: 5:00 AM to 2:00 PM and 6:00 PM – 3:00 AM (Night Shift) | Rotational Shifts (Including UK/US time zones)Now, more than ever, the Toast team is committed to our customers. We're taking steps to help restaurants navigate these unprecedented times...
-
Customer Onboarding Specialist
6 days ago
Chennai, Tamil Nadu, India Profit Full timeCustomer Onboarding Specialist | ChennaiHelp Us Scale Success to Hundreds of New Customers is on fire Trusted by 50+ Fortune 500 companies, we're revolutionizing how organizations execute strategy. For 7 years, we've been the platform of choice for companies ready to turn ambitious goals into reality through our powerful OKR, KPI tracking, and task...
-
Onboarding Account Manager
2 weeks ago
Chennai, Tamil Nadu, India Pando Full time US$ 80,000 - US$ 1,20,000 per yearPando is a global leader in supply chain technology, building the world's quickest time-to-value Fulfilment Cloud platform. Pandos Fulfilment Cloud provides manufacturers, retailers, and 3PLs with a single pane of glass to streamline end-to-end purchase order fulfilment and customer order fulfilment to improve service levels, reduce carbon footprint, and...
-
Chennai, Tamil Nadu, India ZoomInfo Technologies LLC Full time ₹ 12,00,000 - ₹ 36,00,000 per yearZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.About the role...
-
Chennai, Tamil Nadu, India ZoomInfo Full time ₹ 12,00,000 - ₹ 36,00,000 per yearZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.About the role...
-
Onboarding Executive
1 week ago
Chennai, Tamil Nadu, India Cookr Full time ₹ 2,50,000 - ₹ 5,00,000 per yearJob Title:Onboarding ExecutiveLocation:ChennaiApply only freshers or candidates with up to 1 year of experienceYour Wholesome RoleAs a Delivery Partners Onboarding Executive, you will play a key role in expanding our delivery fleet by identifying, onboarding, and training delivery partners. You will ensure a smooth onboarding experience, verify documents,...
-
TAO-Onboarding & Experience Manager
3 days ago
Chennai, Tamil Nadu, India Barclays Full timeAt Barclays, we don't just adapt to the future – we create it. Embark on a transformative journey as a TAO-Onboarding & Experience Manager, where you'll play a pivotal role in shaping the future of colleague experience team by streamlining and simplifying onboarding operations, enhancing efficiency and effectiveness while ensuring service delivery. Your...
-
Onboarding & HR Specialist
2 weeks ago
Chennai, Tamil Nadu, India Trident Consulting Full time ₹ 8,00,000 - ₹ 15,00,000 per yearTrident Consulting is looking for anOnboarding & HR Specialist (US Staffing Industry)to join usJob Title: Onboarding & HR Specialist (US Staffing Industry)Location: ChennaiCompany: Trident Consulting (A US-based IT Staffing & Solutions Firm)Type: Full-time***** Immediate Joiners Preferred******About Us:Trident Consulting is a fast-growing, women- and...
Customer Onboarding Manager II
2 weeks ago
This role is responsible for managing the complete onboarding process for all ZoomInfo customers, ensuring a smooth and timely implementation experience. You will serve as the primary point of contact, coordinating with cross-functional teams to align goals, timelines, and deliverables. The role focuses on driving customer satisfaction through proactive communication, effective project management, and sharing best practices. Additionally, you'll ensure a seamless transition to the Customer Success and Account Management teams for continued customer growth and engagement.
Shift : 7 PM IST to 4 AM IST
What You'll Do- Manage the comprehensive onboarding for all ZoomInfo customers (including new business, renewals, and upsells) to ensure customers receive a highly organized program with detailed goals, timelines, and processes. Serve as primary point of contact for customers during the onboarding and implementation phase of the customer lifecycle.
- Build implementation strategies to ensure customers in all customer segments are onboarded within the defined SLAs. Coordinate communication with other areas of the business to ensure a streamlined approach for each and every customer.
- Work directly with customers to set appropriate expectations, address customer goals, determine target dates, manage customer tasks, and provide regular project updates during the onboarding phase of the customer lifecycle.
- Collaborate with the customer success team, customer training team, and customer integrations team to create a streamlined and cohesive approach that allows customers to get successfully implemented and trained.
- Manage multiple simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. This includes being an asset to the Customer Success Manager, Learning & Development Manager, and Integrations and/or Solutions Engineer while being an advocate for the customer.
- Provide best practices and mentorship to customers on how best to implement ZoomInfo's suite of products and solutions. Provide thought leadership with regards to overcoming challenges the customer is facing.
- Ensure appropriate handoff of new accounts to the Customer Success Manager and/or the Account Manager. Build out a standardized information flow/transition document to prepare the CSM and AM for success, including documenting wins and challenges the customer faced during the onboarding process.
- Serve as the primary owner of Customer Journey tasks in Salesforce. Document all steps and touchpoints as appropriate.
- Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of employees/customers.
What you bring
- Any Bachelor degree. At least 3 to 5 years of customer success and/or project management, ideally in a SaaS environment.
- Ability to manage multiple competing priorities, rapidly adapt and respond to customer requests and timeline changes.
- Highly collaborative, organized, and execution-oriented with strong presentation skills.
- Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work.
- Excellent problem-solving skills and ability to be flexible to project situations. Ability to research, analyze and provide a solution to newly identified issues.
- Experience developing, installing, training, and/or supporting B2B solutions (previous experience with ZoomInfo and/or ZoomInfo certification strongly preferred).
- Highly familiar with Salesforce CRM.
- Able to be successful in a fast-paced environment that rewards hard work and self-motivation.
- Superior relationship and communication skills (both verbal and written).
