Learning & Development Manager II (Customer Training)

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen–fast.

About the role :

The Learning and Development Manager II (customer training)
is responsible for training and educating ZoomInfo customers on the functionality and best use cases of our product suite. We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.

Shift : 7 PM IST to 4 AM IST

What you'll do:

• Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
• Document and track trainings, attendees, notes and follow-ups for scheduled trainings in Salesforce CRM.
• Work on accounts and problems of moderate scope.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
• Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
• Work cross-functionally with Onboarding Managers, Account Managers and Customer Success Managers as needed to schedule trainings, strategize, and provide information that has a direct impact on customer health and retention.
• Other related duties as assigned

What you'll bring:

• 2-5 years of customer-facing, prospect-facing, or enablement experience in SaaS, Education, or similar industry.
• Excellent experience in product adoption roles
• Excellent communication, presentation and organizational skills.
• Demonstrated success engaging with a variety of audience sizes and improving technology adoption.
• Working familiarity using a video conferencing tool for virtual presentations
• Ability to use necessary tools to complete minimum required administrative work associated with the role, such as Salesforce, Slack, Gmail and Google calendar.

Preferred Qualifications:

• Proficiency in Google-Suite products.
• Proficiency with any CRM or tracking/management system, preferred but not required
• Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale

About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.