VP Operations

Position: Vice President Operations (NBFC- Lending)

Location
: Mohali

Department
: Operations

Reports to
:
COO

Role Overview: -

The
Vice President Operations (NBFC)
will be responsible for the planning and monitoring strategic initiatives as well as tracking key metrics for the whole operation of NBFC. It is a highly collaborative role and provides a 360-degree view of the organization. Essentially, you will be the go-to person for all NBFC related matters, solving for inter-department dependencies as well conducting extensive primary/ secondary research. The role comes with a high degree of ownership, and we need a person who can take up tasks who is willing to get involved with the mission to set up a NBFC from scratch.

Roles and Responsibilities:

Strategic Leadership & Operations Management:

• Lead daily operations across all NBFC functions, ensuring alignment with strategic objectives and driving operational efficiency.
• Build, strategize and implement mid to long term road map for the overall growth of the NBFC with Management
• Collaborate with CEO/MD on digital transformation, growth, customer experience, and cost optimization initiatives.
• Develop and execute long-term operational strategies to enhance customer experience and performance.
• Optimize both physical and digital loan processing systems to reduce time, enhance service quality, and improve operational efficiency.

Digital & Physical Lending Process Management:

• Oversee the entire loan origination and management lifecycle for both
  digital and physical lending
  (LOS & LMS), ensuring efficient and compliant processes.
• Drive the adoption of automation and Straight-Through Processing (STP) in
  digital lending
  while maintaining seamless manual processes for
  physical lending
  .
• Implement end-to-end solutions that integrate both digital and traditional lending channels, ensuring consistency, compliance, and operational excellence across all loan types.
• Continuously monitor loan processing systems for both digital and physical loans, identify bottlenecks, and implement improvements to enhance speed, accuracy, and customer satisfaction.
• Ensure that physical lending processes, such as document collection, verification, and branch operations, are streamlined and compliant with regulatory standards.

Regulatory Compliance & Risk Management:

• Ensure all lending operations (digital and physical) comply with relevant regulatory standards (RBI, CIBIL, etc.) and internal policies, with ongoing compliance checks.
• Develop and implement compliance frameworks for both digital and physical lending channels, ensuring that KYC, CIBIL checks, and other regulatory requirements are met efficiently.
• Identify operational risks in both digital and physical lending processes and implement mitigation strategies to prevent disruptions.
• Lead audits and ensure all compliance and operational issues are resolved effectively.

Operational Excellence & Process Improvement:

• Identify opportunities for process optimization, automation, and the implementation of best practices to improve both digital and physical lending processes.
• Develop and maintain SOPs for all operational processes, ensuring high standards of consistency, quality, and compliance across all channels.
• Lead continuous improvement initiatives to reduce manual effort, optimize costs, and enhance service delivery, with a focus on balancing both physical and digital lending models.

Team Leadership and Stakeholder Management:

• Lead, mentor, and develop a high-performing operations team, ensuring continuous professional growth and fostering a culture of excellence across both physical and digital lending teams.
• Collaborate with stakeholders across departments to ensure that both physical and digital lending operations are aligned with business objectives and timelines.
• Manage relationships with external vendors, ensuring service level agreements (SLAs) are met for both digital and physical lending channels.

Data Analytics and Reporting:

• Conduct extensive primary and secondary research to gather competitive intelligence, market trends, and customer insights to inform strategic decision-making.
• Oversee the development of strategic reports, including weekly, quarterly, and annual updates for senior management and business leadership teams.
• Implement data-driven approaches to monitor operational performance, identify inefficiencies, and drive improvements using data analytics tools.
• Ensure that all loan-related data is consistently accurate, complete, and compliant with internal and external audit requirements.

Technical Skills:

• Expertise in Loan Origination Systems (LOS) & Loan Management Systems (LMS).
• Proficiency in MS Office (PowerPoint and Excel) for data analysis, reporting, and presentations.
• Strong understanding of regulatory compliance requirements in the NBFC sector.
• Able to design new process flows to drive STP(Straight Through Processing) and manual processes where required complying to the internal / external regulations

Qualification & Experience:

• Postgraduate in Finance from any recognized university / Institution (CA/ MBA / PGDM/M.COM)
• Overall 15+ years of experience in Banks /NBFC/ Financial Services Industry. Preferably with experience in digital lending.
• 6-7 years of experience in leadership position is preferred.