Customer Service Representative

2 days ago

Bengaluru, Karnataka, India Workplace Options Full time ₹ 1,00,000 - ₹ 1,20,000 per year

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Customer Service Representative

Location: Bangalore
Remote/Hybrid: Hybrid
Salary: 5.5 lacs per annum (Gross) plus night shift allowance
Shift hours: 7pm to 4am IST

What you will do:

Our Customer Service Representatives work in a service center and provide customer service to employees and their families in order to assist them in locating and providing resources and referrals in their community. In addition to completing telephonic intakes, the consultant may be asked to participate in additional tasks. Our consultants work in a fast-paced environment and are expected to maintain high quality, top customer service, and practice WPO's core values. WPO relies on the consultant's telephone skills to grow and prosper. Candidates should be organized, professional and motivated self-starters.  

Responsibilities:
  • Assess the Employee's needs through targeted questioning.
  • Obtain employee's personal information and information on the individual needing care.
  • Provide a clear explanation of the issues/needs.
  • Obtain desired geographic location for referral search and any personalized criteria.
  • Provide top-notch customer service provided in written or verbal  interactions with our clients and providers.
  • Perform research, utilizing our internal database, websites, and local organizations, in order to locate referrals that meet the client's needs.
  • Perform quality assurance callbacks to our clients.
  • Maintain communication with clients and associated EAPs as required.
  • Ensure all data entries are complete and accurate, with proper spelling and grammar
Qualifications/Skills:

To excel in this role, you will need the following qualifications and skills:
  • Bachelor's Degree.
  • Strong written and spoken communication skills.
  • Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
  • Proficient in conflict resolution skills.
  • Ability to organize and prioritize effectively.
  • Outstanding organizational, relationship-building and interpersonal communication skills.
  • Ability to maintain high quality work in all aspects of the position.
What we offer:

At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive.  We will continue to take action to ensure we achieve equitable and measurable outcomes.
 
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details ).

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India 1path2peace Full time

    Salary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative at 1path2peace, located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Service Representative (Insurance) at Al Fahad Enterprises. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves providing support...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary kExp - 2 yearsRole DescriptionThis is a full-time, on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and delivering a positive customer experience. Day-to-day tasks include responding to...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Salary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Day-to-day tasks will include providing customer support, handling...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises operates in a variety of businesses, including Tour & Travel services and Organic Products. We are committed to providing exceptional quality and service in all our endeavors. By diversifying our offerings, we aim to meet the varied needs of our customers and deliver an unparalleled experience across different...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India KNEETOES Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionKneetoes is a dynamic and innovative footwear company dedicated to providing high-quality, stylish, and comfortable footwear for all occasions. Founded in 2010, our mission is to combine cutting-edge design with exceptional craftsmanship, ensuring our customers step out in confidence and style. Our commitment to excellence has earned us a...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Transact Global Full time ₹ 2,22,000 per year

    Company DescriptionTransact Global delivers end-to-end outsourcing solutions across various industries and functions. Our services include customer support, technical support, and multilingual service desks, as well as AI-based chat and voice bots. We also specialize in back-office operations, healthcare management, e-commerce order processing, hospitality...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Total RCM Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company Name: TotalRCM Solutions Private LimitedJob Description: Customer Service RepresentativePosition: Customer Service Representative (Tier 1 Loan Pre-Qualification)Location: Bangalore (HSR Layout, Sector 1)Type: Full-Time – In OfficeOverview: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our financial...

  • Customer Service Representative

    2 weeks ago

    Bengaluru, Karnataka, India Size Up Software Services Full time

    Company DescriptionSizeUp is an end-to-end marketing services provider, offering a range of solutions from sales training, staffing, and customer support to lead generation through pay-per-click management and search engine optimization. Our mission is to help businesses enhance their marketing efforts and achieve measurable growth. With a comprehensive...

  • Customer Service Representative

    5 days ago

    Bengaluru, Karnataka, India V2Soft Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Customer Service Representative – Outbound Calls (US)We're looking for an experienced and motivatedCustomer Service Representativewith strong skills inoutbound calling, online sales, lead generation, and market research. In this role, you'll connect with customers and retailers, promote our products, generate new leads, and help close sales — all while...