Customer Service Representative

18 hours ago

Vijayawada, Andhra Pradesh, India Vertocity Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Overview

We are seeking a dedicated Customer Service Representative to join our team in Vijayawada. This full-time position is ideal for freshers who want to jumpstart their career in customer service. Candidates with up to 1 year of work experience are welcome to apply. As a Customer Service Representative, you will be the frontline in delivering excellent service and support to our valued customers.

Qualifications and Skills

  • Proficiency in CRM software (Mandatory skill) is essential for efficiently managing customer interactions and maintaining detailed records.
  • Excellent communication skills (Mandatory skill) are crucial for effectively conveying information and resolving issues with customers.
  • Time management skills (Mandatory skill) are required to prioritize tasks and handle multiple customer inquiries in a timely manner.
  • Possess strong problem-solving skills to identify issues and provide effective solutions for customers.
  • Empathy is necessary to understand customer concerns and respond in a supportive manner, building strong customer relationships.
  • Ability in conflict resolution to calmly address and resolve customer complaints or disputes.
  • Multitasking capability to manage simultaneous inquiries across various channels without compromising on quality.
  • Experience in live chat support to provide real-time assistance and enhance customer satisfaction.

Roles and Responsibilities

  • Respond promptly to customer inquiries over phone, email, and chat, ensuring a positive service experience.
  • Utilize CRM software to document interactions, ensuring up-to-date customer records and detailed service reports.
  • Resolve customer issues efficiently by identifying problems and implementing appropriate solutions.
  • Collaborate with internal teams to address customer service bottlenecks and enhance service delivery.
  • Maintain high levels of customer satisfaction through proactive engagement and follow-up activities.
  • Continuously update knowledge of company products and services to provide accurate information to customers.
  • Identify opportunities to improve processes and contribute suggestions for service enhancements.
  • Assist in training new team members, providing guidance and support to uphold service standards.

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