Customer Care Executive

2 days ago

Vijayawada, Andhra Pradesh, India UNITY MOTOR WORKS Full time ₹ 1,20,000 - ₹ 1,80,000 per year

  • Contact potential or existing customers to inform them about products or services.

  • Follow a prepared script or sales pitch.

  • Handle incoming calls from customers with inquiries or issues.

  • Provide accurate information and resolve complaints.

  • Identify customer needs and generate interest in products/services.

  • Collect and update customer information in the database.

  • Make follow-up calls to prospective or existing customers.

  • Ensure timely callbacks as required.

  • Keep detailed records of calls, customer interactions, feedback, and outcomes.

  • Develop positive relationships with customers to encourage repeat business.

  • Handle objections and offer suitable solutions.

  • Pass qualified leads or complex queries to appropriate departments.

  • Ensure a smooth customer experience.

  • Keep up with product knowledge, promotions, and company policies.

  • Attend training sessions as required.

Job Type: Full-time

Pay: From ₹11,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment
  • Provident Fund

Work Location: In person

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