Customer Care Executive

9 hours ago

Vijayawada, Andhra Pradesh, India Nova IVF Fertility a Unit of Rhea Healthcare Pvt. Ltd Full time ₹ 2,52,000 - ₹ 4,00,000 per year

Nova IVF Fertility (A unit of Rhea Healthcare Pvt Ltd ) is looking for Executive Customer Care for Vijayawada Loaction:

Qualification: Any Degree

Experience : 1 to 2yrs in relavent field (Females Only)

Vacancies : 2

Location: Vijayawada

Job Description:

To remain well-groomed as per company policy.

  • Handling telephonic inquiries of the patients and keeping a record of the same.
  • Booking new and follow-up appointments of the patients online and directly in Medics.
  • Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
  • Greeting and welcoming the patients/guests/consultants both voice and face-to face.
  • Assisting patients to fill-up the registration form and then registering patients in Medics.
  • Collecting payments and generating receipts for the patients.
  • Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
  • Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
  • Following the patient flow as per standards and coordinating the same with other roles in the center.
  • Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
  • Managing the patients waiting time in peak hours.
  • Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices).
  • Monitoring the hygiene level of water counters and washrooms.
  • Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
  • Participates in all events/promotions/training and development programs · Obtaining and entering new patient demographics.
  • Reviewing all forms for accuracy and completion according to Center policies prior to accepting.
  • Billing for the patients and closure of account on daily basis before leaving.
  • Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports).
  • Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
  • Appointment booking and follow ups for OPD patients. ·
  • Rescheduling of the OPD appointments..
  • Daily reports sending it to all concern department.

Job Type: Full-time

Pay: ₹15, ₹21,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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