Customer Relationship Manager

3 days ago

Vijayawada, Andhra Pradesh, India UNITY MOTOR WORKS Full time ₹ 2,40,000 - ₹ 3,60,000 per year

About the Job:

We're looking for a Customer Relationship Manager who builds and maintains relationships between a company and clients. Resolve customer complaints, provide updates on products, gathering feedback, and developing strategies to foster long-term engagement with customers.

Responsibilities:

  • Strengthen client relationships
  • Build and maintain long-term relationships with customers.
  • Ensure customer satisfaction
  • Plan and execute customer retention and loyalty programs.
  • Handle customer inquiries and follow-ups.
  • Ensure a smooth delivery process and post-sale support.
  • Analyze data
  • Coordinate with sales and service teams to ensure customer satisfaction.
  • Report on performance
  • Maintain customer records and feedback in CRM software.

Skills Required:

  • Graduate in any discipline (Business or Marketing preferred).
  • 1–3 years of experience in customer relationship or sales roles (automobile experience preferred).
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Problem-solving
  • Tech proficiency
  • Organizational and time management

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

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