Customer Relationship Officer

19 hours ago

Vijayawada, Andhra Pradesh, India edaac254-ab99-4276-bcb4-5f4e5f1a636c Full time ₹ 2,16,000 - ₹ 3,00,000 per year

Location: Vijayawada – 520013

Vacancies: 2

Experience: Minimum 2+ years

Qualification: MBA / Any Graduate

Salary: ₹18,000 – ₹25,000 per month

Languages Required: Telugu, Hindi, English

Field work male only

Role Overview

The Customer Relationship Officer (CRO) will be responsible for building and maintaining strong relationships with customers, ensuring high levels of satisfaction, handling queries, and supporting business growth through excellent communication and service.

Key Responsibilities

Build and maintain positive relationships with existing and new customers.

Handle customer inquiries professionally through phone calls, messages, or in-person meetings.

Understand customer needs and provide suitable guidance or solutions.

Follow up with customers for service feedback, renewals, and issue resolution.

Maintain customer records, update databases, and prepare daily/weekly reports.

Coordinate with internal teams to resolve customer issues on time.

Promote company services/products and support in achieving business targets.

Ensure customer satisfaction and maintain long-term loyalty.

Required Skills & Qualities

Excellent communication skills in Telugu, Hindi, and English.

Strong convincing and negotiation skills.

Friendly, talkative, and customer-focused attitude.

Ability to handle pressure and manage multiple customer queries at once.

Good problem-solving skills with patience and professionalism.

Basic computer knowledge (MS Office, CRM tools preferred).

Eligibility

2+ years of experience in customer service, sales, or relationship management.

MBA/Graduate degree from a recognized institution.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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