Front Office Executive

2 weeks ago


Gulbarga, Karnataka, India Gigadocs Softtech Private limited Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Front Office Executive is responsible for providing exceptional guest service at the reception area by handling check-ins, check-outs, reservations, inquiries, and guest requests in a professional and courteous manner. The role ensures smooth operations of the front desk, creating a welcoming and efficient guest experience.

Key Responsibilities:

  • Greet guests warmly and assist with check-in and check-out processes.
  • Manage reservations, cancellations, and room assignments efficiently.
  • Handle guest inquiries, complaints, and requests promptly and professionally.
  • Maintain accurate guest records, billing, and payment transactions.
  • Coordinate with housekeeping, F&B, and other departments for guest requirements.
  • Manage phone calls, emails, and other modes of guest communication.
  • Ensure the front desk area is clean, organized, and welcoming at all times.
  • Promote hotel services, facilities, and upsell rooms or packages when appropriate.
  • Follow standard operating procedures (SOPs) and security protocols.
  • Assist in night audit and daily reports as required.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in hotel management software (IDS, Opera, or equivalent).
  • Customer service-oriented with a positive attitude.
  • Ability to remain calm under pressure and handle guest concerns tactfully.
  • Good grooming standards and professional appearance.

Qualifications & Experience:

  • Graduate in Hotel Management or any related field preferred.
  • Minimum 1–3 years of experience in a front office or customer service role (hospitality experience preferred).
  • Basic computer knowledge (MS Office, PMS software).
  • Fluency in English; knowledge of additional languages is an advantage.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

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