Customer Relationship Manager
2 days ago
Job Description: Client Relationship Manager (CRM) (Raipur)
Babulal Jewellers – Luxury Retail Division
Location - Raipur
Babulal Jewellers is looking for a Customer Relationship Manager (CRM) to enhance customer engagement, build strong relationships, and ensure excellent customer service. The ideal candidate should have a passion for Jewellery Retail, excellent communication skills, and a customer-centric approach to drive business growth.
Key Responsibilities:
- Build and maintain strong relationships with new and existing customers.
- Provide personalised assistance to clients, understanding their preferences and needs.
- Handle customer inquiries, complaints, and feedback with professionalism.
- Maintain and update the customer database for future engagement and marketing efforts.
- Assist in organising exclusive client events, promotions, and loyalty programs.
- Coordinate with the sales and marketing team to enhance customer experience.
- Follow up with clients post-purchase to ensure satisfaction and encourage repeat business.
- Ensure a high level of client retention and referrals through relationship management.
- Maintain detailed records of customer interactions and purchase history.
Required Qualifications & Skills:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 2-4 years of experience in customer service or relationship management, preferably in the jewellery retail industry.
- Strong interpersonal and communication skills (English and Hindi).
- Customer-focused mindset with the ability to build lasting relationships.
- Proficiency in CRM software, MS Office, and digital communication tools.
- Problem-solving skills and the ability to handle customer concerns effectively.
- Ability to work in a fast-paced environment and manage multiple client interactions.
Email Id-
Contact No
Job Types: Full-time, Permanent
Pay: ₹20, ₹27,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
- Provident Fund
Education:
- Bachelor's (Required)
Experience:
- Customer relationship management: 2 years (Required)
Location:
- Civil Lines, Raipur, Chhattisgarh (Required)
Work Location: In person
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