Customer Relationship Manager

2 days ago


Civil Lines Raipur Chhattisgarh, India 76ac4efb-c000-4fbf-a37b-147f95930592 Full time ₹ 10,00,000 - ₹ 20,00,000 per year

Job Description: Client Relationship Manager (CRM) (Raipur)

Babulal Jewellers – Luxury Retail Division

Location - Raipur

Babulal Jewellers is looking for a Customer Relationship Manager (CRM) to enhance customer engagement, build strong relationships, and ensure excellent customer service. The ideal candidate should have a passion for Jewellery Retail, excellent communication skills, and a customer-centric approach to drive business growth.

Key Responsibilities:

  • Build and maintain strong relationships with new and existing customers.
  • Provide personalised assistance to clients, understanding their preferences and needs.
  • Handle customer inquiries, complaints, and feedback with professionalism.
  • Maintain and update the customer database for future engagement and marketing efforts.
  • Assist in organising exclusive client events, promotions, and loyalty programs.
  • Coordinate with the sales and marketing team to enhance customer experience.
  • Follow up with clients post-purchase to ensure satisfaction and encourage repeat business.
  • Ensure a high level of client retention and referrals through relationship management.
  • Maintain detailed records of customer interactions and purchase history.

Required Qualifications & Skills:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum 2-4 years of experience in customer service or relationship management, preferably in the jewellery retail industry.
  • Strong interpersonal and communication skills (English and Hindi).
  • Customer-focused mindset with the ability to build lasting relationships.
  • Proficiency in CRM software, MS Office, and digital communication tools.
  • Problem-solving skills and the ability to handle customer concerns effectively.
  • Ability to work in a fast-paced environment and manage multiple client interactions.

Email Id-

Contact No

Job Types: Full-time, Permanent

Pay: ₹20, ₹27,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Customer relationship management: 2 years (Required)

Location:

  • Civil Lines, Raipur, Chhattisgarh (Required)

Work Location: In person



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