Customer Relationship Manager
3 days ago
Key Responsibilities:
- Develop and maintain strong relationships with existing and new customers.
- Understand client needs and provide appropriate solutions or services.
- Act as a primary point of contact between the company and customers.
- Handle customer inquiries, complaints, and feedback efficiently.
- Coordinate with internal departments (sales, accounts, operations) to ensure timely delivery and support.
- Prepare and present customer reports, sales updates, and service follow-ups.
- Identify opportunities for upselling or cross-selling products and services.
- Conduct regular client meetings, follow-ups, and relationship reviews.
- Maintain an updated customer database (CRM software).
- Work towards achieving customer retention and satisfaction targets.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Work Location: In person
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