Customer Relationship Manager
2 days ago
Job Title: Customer Relationship Manager (CRM)
Industry: Multi-Designer Fashion Store
Location: Raj Bhawan road, Civil Lines Raipur CG 492001
Reports To: Director
Job Summary:
The Customer Relationship Manager is responsible for building and maintaining strong, long
term relationships with premium clients, ensuring a seamless luxury shopping experience. The
role focuses on personalized client engagement, after-sales service, and customer retention to
enhance brand loyalty and drive repeat business.
Key Responsibilities:
Build, nurture, and maintain relationships with premium clients through calls, WhatsApp, and digital communication.
Maintain a centralized customer database, including purchase history, preferences, important dates, and styling notes.
Coordinate with designers for:
· Special/custom orders
· Alterations & production updates
· Delivery timelines and dispatch status
Ensure smooth after-sales service including follow-ups, feedback collection, payment collection and complaint resolution.
Support event coordination for designer trunk shows, previews, and private
appointments.
- Collaborate with marketing for customer engagement campaigns and loyalty programs.
Key Skills & Qualities:
Excellent communication & interpersonal skills
Strong sense of fashion & styling
Client servicing & retention mindset
Experience in luxury or designer retail preferred
Organized, proactive, and detail-oriented
Familiar with CRM tools
Professional grooming and presentation
Qualifications:
Graduate in Fashion Management, Retail, Marketing, or a related field
2–5 years of experience in client servicing or CRM in luxury retail or designer fashion
Job Types: Full-time, Permanent
Pay: ₹180, ₹360,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid time off
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