Customer Relationship Executive

8 hours ago

Raipur Chhattisgarh, India B.S. Sponge Pvt. Ltd. Full time

**Job Responsibilities:

- **
- Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value.
- To Follow-up With Existing vendors in order to process their Bills and Make Payment as per Purchase order Terms.
- To Co-ordinate with vendor and Account Team So that payment Could be Make as per Terms.
- Make sure the customer database is correctly segmented in order to target marketing activities appropriately
- Oversee CRM data governance which will include
- Data standards
- Data audit Data structuresUser access rights Reporting
- Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams
- Update and maintain stakeholder records within the CRM system
- Analyze market reports to determine what kind of marketing trends the business should respond to
- Collecting and analyzing customer data
- Using CRM systems to manage relationships
- Developing new ways to meet customers’ needs
- Handling customer complaints
- Overseeing the interactions between customers and key team members, such as Customer Service Representatives
- Creating and executing retention campaigns
- Developing marketing campaigns to attract new customers
- Collaborating with sales, marketing, customer service and operations teams to improve the customer experience

**Skills and Qualifications**
- Education:

- Bechelor
- Experience:

- 2 year Minimum
- Salary:

- 15k to 17k

Pay: ₹17,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7880002320

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