Customer Relationship Executive( Hospitality)

17 hours ago

Raipur, Chhattisgarh, India Nirvana association Full time ₹ 2,10,000 - ₹ 4,20,000 per year

We are seeking a skilled and customer-oriented Customer Relationship Executive to join our team. The ideal candidate will be passionate about providing top-notch customer service, managing customer accounts, and fostering long-term relationships. This role focuses on enhancing the customer experience, resolving issues, and ensuring customer satisfaction while supporting business growth.

Key Responsibilities:

  • Serve as the primary point of contact for assigned customers, ensuring their needs are met and issues are resolved promptly.
  • Build and maintain strong, long-lasting relationships with customers by understanding their requirements and providing tailored solutions.
  • Manage customer accounts and maintain accurate records of interactions in the CRM system.
  • Respond to customer queries, complaints, and concerns in a professional, timely, and efficient manner.
  • Coordinate with internal teams (sales, support, marketing) to ensure seamless customer experiences.
  • Track customer satisfaction and gather feedback to improve products/services.
  • Identify upselling and cross-selling opportunities to enhance customer value and business growth.
  • Follow up with customers regularly to ensure high levels of satisfaction and engagement.
  • Assist customers in the onboarding process, providing product demos and guiding them through service offerings.
  • Prepare and deliver reports on customer satisfaction, retention, and account health.

Required Skills & Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Strong communication and interpersonal skills with the ability to interact effectively with customers.
  • Previous experience in customer service, account management, or related roles (preferred).
  • Familiarity with CRM systems (e.g., Salesforce, Zoho CRM) and customer service platforms.
  • Ability to problem-solve and handle customer concerns in a calm and efficient manner.
  • High attention to detail and organizational skills.
  • Strong time-management skills and the ability to manage multiple tasks and clients.

Preferred Skills:

  • Experience in customer retention and relationship-building strategies.
  • Analytical skills to assess customer feedback and recommend improvements.
  • Ability to adapt to different customer needs and handle a variety of situations.

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • Microsoft Excel: 3 years (Required)
  • Client Handling: 3 years (Required)
  • Good Communication Skills: 3 years (Required)

Work Location: In person

  • Customer relationship executive( Hospitality)

    1 week ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,50,000 - ₹ 5,40,000 per year

    Job Summary:We are looking for a proactive and customer-focused CRM professional to manage and enhance our customer relationship strategy. The ideal candidate will be responsible for maintaining long-term relationships with clients, managing CRM tools, analyzing customer data, and supporting business growth through improved customer satisfaction and...

  • Customer Relationship Executive

    3 days ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,20,000 per year

    Here's a Customer Relationship Executive (CRE) Job DesKey Responsibilities:Develop and maintain positive relationships with customers to ensure long-term satisfaction.Handle customer inquiries, complaints, and requests professionally and efficiently.Follow up with clients to ensure their issues are resolved and satisfaction levels remain high.Coordinate with...

  • Front Office Executive( Hospitality)

    24 hours ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,20,000 per year

    The Front Office Executive will be the first point of contact for guests and will ensure smooth check-in and check-out operations while maintaining a high standard of guest service. The role demands excellent communication skills, a pleasing personality, and a customer-centric approach to uphold the company's hospitality standards.Key...

  • Receptionist( Hospitality)

    20 hours ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,00,000 - ₹ 4,80,000 per year

    Key Responsibilities:Greet guests warmly and assist them with check-in and check-out procedures.Handle guest inquiries, complaints, and requests promptly and courteously.Maintain guest records, reservations, and room allocations efficiently.Coordinate with housekeeping, maintenance, and other departments for smooth operations.Manage phone calls, emails, and...

  • Customer Relationship Manager

    21 hours ago

    Raipur, Chhattisgarh, India Shankara Vehicles Pvt Ltd Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Build and maintain relationships with customers.Address customer inquiries and concerns promptly.Gather and analyze customer feedback.Collaborate with service and marketing teams.Manage customer accounts and maintain records.Job Type: Full-timePay: ₹20, ₹35,000.00 per monthBenefits:Provident FundExperience:total work: 1 year (Preferred)Customer service:...

  • Customer Relationship Manager

    1 week ago

    Raipur, Chhattisgarh, India BLUECHIP JOBS PVT LTD Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    Required CRM for Manufacturing Plant Corporate Office at Near Ambuja Mall RaipurManage customer relationships, handle queries, ensure client satisfaction, maintain CRM records, support sales & marketing teams, and drive customer retention & growth.Graduate with min 1 - 2 years of relevant experienceJob Types: Full-time, PermanentPay: ₹250, ₹350,000.00...

  • Customer Relationship Manager

    1 week ago

    Raipur, Chhattisgarh, India Botivate Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Hiring: Customer Relationship Management (CRM)Company: Botivate Services LLPLocation: Shriram Business Park, Block-I Office No. 224, Raipur (Near MGM Eye Institute)Salary: ₹10,000 – ₹15,000/monthResponsibilities:Handle client follow -upsManage CRM dataTrack leads & reportBuild customer relationRespond to customer queriesRequirements:Fresher or...

  • Customer Care Executive

    7 days ago

    Raipur, Chhattisgarh, India KNS Vinayak Auto Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We are seeking a motivated and customer-oriented Customer Relationship Executive (CRE) to manage and enhance customer satisfaction and retention.Automobile Experience only Contact

  • Customer Relationship Manager

    1 day ago

    Raipur, Chhattisgarh, India agrawal jain & co. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    We are seeking a Detail-oriented and Proactive CRM to manage and follow up with clients regarding pending work, ensuring timely completion and smooth communication. This role requires strong Organizational skills, excellent communication abilities, and a customer-first approach to maintain healthy client relationships and ensure project milestones are...

  • Senior Relationship Manager

    2 weeks ago

    Raipur, Chhattisgarh, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Relationship Manager-Retail Institutions-TASC & INSTITUTIONAL BUSINESS-Regional sales TASC & Institutional Business' vertical is a part of 'Retail Liabilities' division of our Consumer Bank segment. It is Kotak's dedicated Sales/Relationship Channel for customer segments like Trusts, Societies, Educational bodies, Associations, Embassy/ Diplomatic...