Customer Relationship Executive( Hospitality)

11 hours ago

Raipur, Chhattisgarh, India Nirvana association Full time ₹ 2,10,000 - ₹ 4,20,000 per year

We are seeking a skilled and customer-oriented Customer Relationship Executive to join our team. The ideal candidate will be passionate about providing top-notch customer service, managing customer accounts, and fostering long-term relationships. This role focuses on enhancing the customer experience, resolving issues, and ensuring customer satisfaction while supporting business growth.

Key Responsibilities:

  • Serve as the primary point of contact for assigned customers, ensuring their needs are met and issues are resolved promptly.
  • Build and maintain strong, long-lasting relationships with customers by understanding their requirements and providing tailored solutions.
  • Manage customer accounts and maintain accurate records of interactions in the CRM system.
  • Respond to customer queries, complaints, and concerns in a professional, timely, and efficient manner.
  • Coordinate with internal teams (sales, support, marketing) to ensure seamless customer experiences.
  • Track customer satisfaction and gather feedback to improve products/services.
  • Identify upselling and cross-selling opportunities to enhance customer value and business growth.
  • Follow up with customers regularly to ensure high levels of satisfaction and engagement.
  • Assist customers in the onboarding process, providing product demos and guiding them through service offerings.
  • Prepare and deliver reports on customer satisfaction, retention, and account health.

Required Skills & Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field.
  • Strong communication and interpersonal skills with the ability to interact effectively with customers.
  • Previous experience in customer service, account management, or related roles (preferred).
  • Familiarity with CRM systems (e.g., Salesforce, Zoho CRM) and customer service platforms.
  • Ability to problem-solve and handle customer concerns in a calm and efficient manner.
  • High attention to detail and organizational skills.
  • Strong time-management skills and the ability to manage multiple tasks and clients.

Preferred Skills:

  • Experience in customer retention and relationship-building strategies.
  • Analytical skills to assess customer feedback and recommend improvements.
  • Ability to adapt to different customer needs and handle a variety of situations.

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • Microsoft Excel: 3 years (Required)
  • Client Handling: 3 years (Required)
  • Good Communication Skills: 3 years (Required)

Work Location: In person

  • Customer relationship executive( Hospitality)

    1 week ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,50,000 - ₹ 5,40,000 per year

    Job Summary:We are looking for a proactive and customer-focused CRM professional to manage and enhance our customer relationship strategy. The ideal candidate will be responsible for maintaining long-term relationships with clients, managing CRM tools, analyzing customer data, and supporting business growth through improved customer satisfaction and...

  • Customer Relationship Executive

    3 days ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,20,000 per year

    Here's a Customer Relationship Executive (CRE) Job DesKey Responsibilities:Develop and maintain positive relationships with customers to ensure long-term satisfaction.Handle customer inquiries, complaints, and requests professionally and efficiently.Follow up with clients to ensure their issues are resolved and satisfaction levels remain high.Coordinate with...

  • Customer Relationship Executive

    2 weeks ago

    Raipur, Chhattisgarh, India Sairam Wheels Tatibandh Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Primary role of Customer Relationship Manager is to drive continuous improvement through existing customer feedback systems. Acknowledge the customer and handle guests.Customer Satisfaction level analysis. Maintain high standards of house keeping

  • Front Office Executive( Hospitality)

    20 hours ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,20,000 per year

    The Front Office Executive will be the first point of contact for guests and will ensure smooth check-in and check-out operations while maintaining a high standard of guest service. The role demands excellent communication skills, a pleasing personality, and a customer-centric approach to uphold the company's hospitality standards.Key...

  • Receptionist( Hospitality)

    17 hours ago

    Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,00,000 - ₹ 4,80,000 per year

    Key Responsibilities:Greet guests warmly and assist them with check-in and check-out procedures.Handle guest inquiries, complaints, and requests promptly and courteously.Maintain guest records, reservations, and room allocations efficiently.Coordinate with housekeeping, maintenance, and other departments for smooth operations.Manage phone calls, emails, and...

  • Customer Relationship Manager

    16 hours ago

    Raipur, Chhattisgarh, India Azra World ( Clothing Brand) Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Customer Relationship Manager (CRM)Industry: Multi-Designer Fashion StoreLocation: Raj Bhawan road, Civil Lines Raipur CG 492001Reports To: DirectorJob Summary:The Customer Relationship Manager is responsible for building and maintaining strong, longterm relationships with premium clients, ensuring a seamless luxury shopping experience. Therole...

  • Customer Relationship Manager

    15 hours ago

    Raipur, Chhattisgarh, India Shankara Vehicles Pvt Ltd Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Build and maintain relationships with customers.Address customer inquiries and concerns promptly.Gather and analyze customer feedback.Collaborate with service and marketing teams.Manage customer accounts and maintain records.Job Type: Full-timePay: ₹20, ₹35,000.00 per monthBenefits:Provident FundExperience:total work: 1 year (Preferred)Customer service:...

  • Customer Relationship Manager

    1 week ago

    Raipur, Chhattisgarh, India BLUECHIP JOBS PVT LTD Full time ₹ 2,50,000 - ₹ 4,00,000 per year

    Required CRM for Manufacturing Plant Corporate Office at Near Ambuja Mall RaipurManage customer relationships, handle queries, ensure client satisfaction, maintain CRM records, support sales & marketing teams, and drive customer retention & growth.Graduate with min 1 - 2 years of relevant experienceJob Types: Full-time, PermanentPay: ₹250, ₹350,000.00...

  • Customer Relationship Manager

    1 week ago

    Raipur, Chhattisgarh, India Botivate Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Hiring: Customer Relationship Management (CRM)Company: Botivate Services LLPLocation: Shriram Business Park, Block-I Office No. 224, Raipur (Near MGM Eye Institute)Salary: ₹10,000 – ₹15,000/monthResponsibilities:Handle client follow -upsManage CRM dataTrack leads & reportBuild customer relationRespond to customer queriesRequirements:Fresher or...

  • Customer Care Executive

    6 days ago

    Raipur, Chhattisgarh, India KNS Vinayak Auto Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    We are seeking a motivated and customer-oriented Customer Relationship Executive (CRE) to manage and enhance customer satisfaction and retention.Automobile Experience only Contact