
Customer relationship executive( Hospitality)
18 hours ago
Job Summary:
We are looking for a proactive and customer-focused CRM professional to manage and enhance our customer relationship strategy. The ideal candidate will be responsible for maintaining long-term relationships with clients, managing CRM tools, analyzing customer data, and supporting business growth through improved customer satisfaction and retention.
Key Responsibilities:
- Manage and maintain the CRM system (e.g., Salesforce, Zoho, HubSpot) ensuring data accuracy and integrity.
- Track customer interactions, analyze trends, and generate reports for decision-making.
- Collaborate with the sales and marketing teams to develop targeted campaigns and promotions.
- Monitor customer satisfaction and resolve complaints or issues promptly.
- Create and execute customer engagement strategies to increase retention and loyalty.
- Maintain a database of client information and communication history.
- Coordinate with technical/service teams to address customer
Job Type: Full-time
Pay: ₹15, ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
Experience:
- Hospitality sector : 1 year (Required)
- Hotel management: 1 year (Required)
- Customer relationship executive : 1 year (Required)
Work Location: In person
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