Front Office Executive( Hospitality)

24 hours ago

Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,20,000 per year

The Front Office Executive will be the first point of contact for guests and will ensure smooth check-in and check-out operations while maintaining a high standard of guest service. The role demands excellent communication skills, a pleasing personality, and a customer-centric approach to uphold the company's hospitality standards.

Key Responsibilities:

  • Welcome guests courteously and assist them during check-in and check-out.
  • Handle room reservations, cancellations, and modifications efficiently.
  • Maintain accurate guest records and billing information.
  • Coordinate with housekeeping and other departments to ensure guest satisfaction.
  • Handle guest complaints, requests, and inquiries professionally.
  • Manage phone calls, emails, and front office correspondence.
  • Maintain the cleanliness and organization of the reception area.
  • Ensure compliance with hotel policies, safety, and security procedures.
  • Prepare daily reports related to occupancy, arrivals, and departures.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Good knowledge of MS Office and hotel management software (like IDS, Opera, etc.).
  • Strong organizational and multitasking abilities.
  • Professional attitude with a pleasant personality.
  • Problem-solving and decision-making skills.

Key Attributes:

  • Positive attitude and team spirit.
  • Presentable and well-groomed appearance.
  • Ability to work in shifts, including weekends and holidays.
  • Strong focus on guest satisfaction and service excellence..

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • Hospitality Sector: 3 years (Required)
  • Front Office Executive : 3 years (Required)
  • Computer Expertise: 3 years (Required)

Work Location: In person

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