Customer Relationship Executive(Hospitality)

3 days ago

Raipur Chhattisgarh, India nirvana_association Full time

Greet guests warmly and ensure a smooth check-in and check-out process.
- Maintain regular communication with guests before, during, and after their stay to ensure satisfaction.
- Address guest queries, concerns, or complaints promptly and professionally.
- Maintain detailed guest records, preferences, and history to personalize service.
- Work closely with the front office, housekeeping, and other departments to ensure seamless service.
- Upsell services such as spa packages, tours, or dining experiences to enhance guest satisfaction.
- Collect feedback through surveys or direct interactions and take corrective actions as needed.
- Build long-term relationships with guests to encourage loyalty and repeat visits.
- Ensure all guest information is handled with the utmost confidentiality and security.

**Key Skills & Requirements**:

- Bachelor’s degree in Hospitality, Business, or a related field preferred.
- 1-3 years of experience in customer service, preferably in the hospitality sector.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Pleasant personality with a guest-first attitude.
- Ability to work in shifts, weekends, and under pressure.
- Familiarity with hospitality software (e.g., Opera, IDS, etc.) is an advantage.
- Proficient in MS Office (Word, Excel, Outlook).

**Work Environment**:

- Fast-paced hospitality setting (e.g., hotel front desk, concierge, or guest services).
- Interaction with domestic and international guests.
- Occasional requirement to stand or walk for long periods.

Pay: ₹28,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement

**Experience**:

- Hospitality Incharge: 3 years (required)
- Hospitality supervisor : 3 years (required)
- Hospitality : 5 years (required)

Work Location: In person

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