Customer Relationship Executive(Hospitality)
7 days ago
Greet guests warmly and ensure a smooth check-in and check-out process.
- Maintain regular communication with guests before, during, and after their stay to ensure satisfaction.
- Address guest queries, concerns, or complaints promptly and professionally.
- Maintain detailed guest records, preferences, and history to personalize service.
- Work closely with the front office, housekeeping, and other departments to ensure seamless service.
- Upsell services such as spa packages, tours, or dining experiences to enhance guest satisfaction.
- Collect feedback through surveys or direct interactions and take corrective actions as needed.
- Build long-term relationships with guests to encourage loyalty and repeat visits.
- Ensure all guest information is handled with the utmost confidentiality and security.
**Key Skills & Requirements**:
- Bachelor’s degree in Hospitality, Business, or a related field preferred.
- 1-3 years of experience in customer service, preferably in the hospitality sector.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving skills.
- Pleasant personality with a guest-first attitude.
- Ability to work in shifts, weekends, and under pressure.
- Familiarity with hospitality software (e.g., Opera, IDS, etc.) is an advantage.
- Proficient in MS Office (Word, Excel, Outlook).
**Work Environment**:
- Fast-paced hospitality setting (e.g., hotel front desk, concierge, or guest services).
- Interaction with domestic and international guests.
- Occasional requirement to stand or walk for long periods.
Pay: ₹28,000.00 - ₹35,000.00 per month
**Benefits**:
- Cell phone reimbursement
**Experience**:
- Hospitality Incharge: 3 years (required)
- Hospitality supervisor : 3 years (required)
- Hospitality : 5 years (required)
Work Location: In person
-
Customer relationship executive( Hospitality)
2 weeks ago
Raipur, Chhattisgarh, India Nirvana association Full time ₹ 4,50,000 - ₹ 5,40,000 per yearJob Summary:We are looking for a proactive and customer-focused CRM professional to manage and enhance our customer relationship strategy. The ideal candidate will be responsible for maintaining long-term relationships with clients, managing CRM tools, analyzing customer data, and supporting business growth through improved customer satisfaction and...
-
Raipur, Chhattisgarh, India Nirvana association Full time ₹ 2,10,000 - ₹ 4,20,000 per yearWe are seeking a skilled and customer-oriented Customer Relationship Executive to join our team. The ideal candidate will be passionate about providing top-notch customer service, managing customer accounts, and fostering long-term relationships. This role focuses on enhancing the customer experience, resolving issues, and ensuring customer satisfaction...
-
Customer Relationship Executive
2 days ago
Raipur, Chhattisgarh, India B.S. Sponge Pvt. Ltd. Full time**Job Responsibilities: - ** - Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company’s brand value. - To Follow-up With Existing vendors in order to process their Bills and Make Payment as per Purchase order Terms. - To Co-ordinate with vendor and Account Team So that...
-
Operation Executive(Hospitality)
7 days ago
Raipur, Chhattisgarh, India nirvana_association Full time**Key Responsibilities**: - Oversee front office, housekeeping, food & beverage, and guest service operations. - Ensure smooth check-in/check-out process and guest satisfaction. - Coordinate with all departments to meet operational goals. - Monitor cleanliness, hygiene, and service standards across the facility. - Handle guest feedback, resolve complaints,...
-
Receptionist(Hospitality)
3 hours ago
Raipur, Chhattisgarh, India nirvana_association Full time**Key Responsibilities**: - Greet and welcome guests warmly upon arrival. - Handle check-in and check-out processes efficiently. - Maintain guest records, reservations, and room allocations. - Coordinate with housekeeping and other departments to meet guest needs. - Provide information about hotel facilities, local attractions, and transportation. - Process...
-
Customer Relationship Executive
1 week ago
Raipur, Chhattisgarh, India Ambience Infra Full time**Role Summary**: As a **Customer Relationship Executive (CRE)**, you will be the first point of contact for prospective clients, handling inquiries, follow-ups, site visit coordination, and ensuring a smooth customer experience throughout the sales cycle. **Key Responsibilities**: - Handle inbound and outbound calls, WhatsApp messages, and walk-in...
-
Customer Relationship Executive
1 week ago
Raipur, Chhattisgarh, India Inext Securities Automation Pvt Ltd Full timeJob Description - Operation Manager - Female - Repairing center - Mail Communication with Client as well Venders - Managing process for faulty IT products - Vender management, Vender relations - Team handling (Repairing engineer, Store ) - Document verifications (Delivery Note, Invoice, receipt, RMA form, ) - Recovery Management Skills & Qualification -...
-
Customer Relationship Executive
2 weeks ago
Raipur, India RS Consultants Full time**Customer Relationship executive Responsibilities**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the...
-
Customer Relationship Executive
1 week ago
Telibandha, Raipur, Chhattisgarh, India Soni Group Full time ₹ 1,44,000 - ₹ 2,16,000 per yearHandle walk-in, phone, and online inquiries for real estate projects.Present property features, pricing, payment plans, and promotional offers confidently.Build and maintain long-term client relationships, ensuring satisfaction and referrals.Assist customers with booking, documentation, loan procedures, and agreements.Follow up with leads through calls,...
-
Receptionist (Hospital)
2 weeks ago
Gudhiyari, Raipur, Chhattisgarh, India Yatharth placement Full time**Full Job Description** Roles & Responsibilities: - To built good rapport with customers and has to be presentable and well-versed with the hospital's profile. - Greet patients, relatives, or any visitor approaching the counter and building strong relationship and provide utmost patient care. - Handle enquiries promptly - Keep record of people who come,...