Customer Support Representative

3 days ago

Civil Lines Raipur Chhattisgarh, India Real Budget Full time

**Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Resolve customer complaints, troubleshoot technical issues, and escalate complex problems to the appropriate teams.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and ensure their satisfaction.

**Requirements**:

- Proven customer support experience or experience in a similar role.
- Strong phone contact handling skills and active listening.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; college degree preferred.

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7880001130

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