Customer Support

19 hours ago

Raipur Chhattisgarh, India Sunita Finlease Ltd Full time

**Key Responsibilities:Customer Support**:

- Resolve customer complaints efficiently and professionally.
- Provide accurate, valid, and complete information using the right tools and resources.
- Maintain customer interaction records and log all calls or issues in the CRM system.
- Follow up to ensure issues are resolved to customer satisfaction.

**Collections**:

- Negotiate payment plans and settlements where necessary.
- Monitor and follow up on promised payments or commitments.
- Maintain records of collection activities and update the system regularly.
- Escalate unresponsive accounts to the appropriate team for legal or recovery action.

**Required Skills & Qualifications**:

- Minimum 1-3 years of experience in customer service or collections (NBFC/BFSI experience preferred).
- Strong verbal and written communication skills in English and regional languages.
- Good negotiation, persuasion, and problem-solving skills.
- Ability to handle pressure and meet collection targets.
- Basic knowledge of MS Office and customer service software/CRM systems.

**Preferred Attributes**:

- Experience in a financial services or lending environment.
- Familiarity with digital collection tools or dialer systems.
- Ability to work in rotational shifts if required.

**Employment Type**: Full-Time**Salary**: As per company norms / negotiable based on experience

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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