Customer Support Executive

6 hours ago

Bhanpuri Raipur Chhattisgarh, India Great Find Full time

**POST:

- Customer Relationship Executive (Payment Follow-up)**

**Experience:

- Upto 2 Year in Customer Service**

**Company:

- Manufacturing Unit**

**Responsibilities**:

- **Maintain Client Relationships**:Build and maintain strong relationships with clients to ensure a seamless payment process while delivering excellent customer service.
- **Track Invoices**:Monitor outstanding invoices, track due dates, and ensure timely follow-ups for payment collection.
- **Resolve Payment Issues**:Address client inquiries related to billing, payment discrepancies, and payment terms, working closely with the accounts team for quick resolution.
- **Reporting**:Prepare regular reports on outstanding payments, payment status, and follow-up activities to keep management informed. Coordinate with Sales
- **Accounts Teams**: Liaise with internal teams to reconcile accounts and ensure accuracy in billing and collections.
- **Update CRM**:Maintain up-to-date records of payment status, client interactions, and follow-up notes in the company's CRM system.
- **Escalation Management**:Escalate unresolved payment issues to management and provide suggestions for resolution.

**Qualifications**:

- Bachelor’s degree in Business, Finance, or related field preferred.
- Proven experience in payment follow-ups, collections, or a similar customer-facing role.
- Knowledge of accounting principles is a plus.
- **knowledge of odia language is a must.**

Contact:

- 99816-89629

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer relationship management: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Odia (required)
- Hindi (required)

Work Location: In person

**Speak with the employer**
+91 9981689629

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