Customer Care Executive

13 hours ago

Raipur Chhattisgarh, India PMG Placement Full time

Job Title: Customer Care Executive

Location: Raipur CG

Qualification: Graduate

Experience: 2 to 3 years

**Salary**: 10000/- to 15000/- PM

Job Duties:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Raipur, Chhattisgarh (required)

Work Location: In person

**Speak with the employer**
+91 8602303227

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