Customer Experience
1 day ago
What is BrightChamps?
A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.
Our Vision To become a global platform which is synonymous to high quality education around important life skills. We believe that the world is evolving faster than ever and curriculum taught at school may not suffice, thereby creating a gap. We, at BrightChamps, are driven to bridge that gap, laying strong foundations around important life skills, yielding superlative outcomes, at large. Focus Area : K-12 Market : Global (already made a mark in ~25 countries) Life skills : Technology foundation, Financial literacy, Robotics, Effective communication, Crypto etc.
Journey so far:
Having started in July 2020, BrightChamps is one of the fastest growing EdTech companies, globally. Our strong PMF, coupled with our remarkable execution, have translated into fast growth. Our growth is also attributed to the academy, conducting more than 0.1 million classes every month and the customer revenue directly funneling into our growth.
Funding: 63 Mn $ Our growth curve gained traction from global marquee investors, including GSV Ventures (USA), Premji Invest (India), Binny Bansal (Flipkart founder), BEENEXT (Singapore). Valued at half a billion, in the past 3 years, we raised funding of 63 million USD from these Tier 1 investors. Link : Edtech startup BrightChamps, valued at nearly $500 million, comes out of stealth mode
Key Responsibilities
• Support parents and students throughout their BrightCHAMPS journey, ensuring a
smooth and engaging experience from onboarding to course completion and upsell.
• Address queries, concerns, and refund requests with empathy, professionalism, and
clarity across chat, calls, and emails.
• Handle escalations and drive effective de-escalation strategies to maintain high
customer satisfaction.
• Mentor students on how to use the BrightCHAMPS platform effectively and encourage
consistent learning outcomes.
• Collaborate closely with cross-functional teams (Sales, Tech, and Academy) to resolve
customer issues within defined SLAs/TAT.
• Own and execute customer-facing requests raised by internal teams with accuracy and
urgency.
What We're Looking For
• 1 to 2 years of experience in customer support,
operations, or experience management roles.
• Excellent verbal and written communication skills in English.
• High levels of empathy and patience when handling customer interactions.
• Strong multitasking ability across channels — chat, email, and calls.
• A passion for education and genuine interest in helping students succeed.
• Comfortable working in a fast-paced, dynamic environment with rotational shifts.
Perks & Benefits
• Work in a fast-growing EdTech company with a strong learning culture.
• Opportunity to grow into team leads and senior operational roles.
• Work with a passionate, driven team that values ownership and innovation.
JOB Location:- HSR Layout Sector 2
Work Mode:- 6 Days a week (5Days WFO + 1 Day WFH)
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