Customer Experience Agent

3 days ago


Bengaluru, Karnataka, India CareerLeap Full time ₹ 3,00,000 - ₹ 4,50,000 per year
  • Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that's just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.
  • 100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It's our privilege to partner with the world's largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.
  • The world's largest provider of customer experiences to North American consumers.
  • 14 Countries. 100 Locations. Over 100,000 Employees. One Planet (for now).
  • We Serve More than 200 Major Clients Worldwide, Including:

  • 4 of the top 5 wireless providers

  • 4 of the top 8 healthcare companies on the Fortune 500
  • 4 of the top 10 banks on the Fortune 500
  • 5 of the world's largest retailers
  • 4 of the top 10 largest car manufacturers
  • 10 of the top 20 regulated utility companies
  • 3 of the 5 largest technology companies

  • Provide customer support and resolve customer queries via call.

  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
  • Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Candidate should be flexible to work in 24*7 environments (US Shift).
Requirements
  • Freshers to 5yrs of experience with Customer Support *
  • Experience in an International Voice Process.
  • The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
  • Candidates who have experience into domestic Voice Process can be considered as freshers.


  • Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionAl Fahad Enterprises operates in diverse industries including Tour & Travel services and Organic Products. The company is dedicated to providing exceptional services across multiple domains to meet varied customer needs. We strive for excellence and innovation in all our business endeavors.Role DescriptionThis is a full-time, on-site role...


  • Bengaluru, Karnataka, India HappyLocate Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes. We offer services like house shifting, pet relocation, office moves, and house search assistance. Our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied...

  • Full Stack Developer

    2 weeks ago


    Bengaluru, Karnataka, India Radius Agent Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company Description:Radius Agent is a fast-growing real estate technology firm, backed by top leaders and investors in the real estate and technology industries. Our mission is to empower real estate agents with the right technology and support to become successful entrepreneurs. With the launch and rapid scaling of our latest offering, Radius Agent Realty,...

  • Full Stack Developer

    2 weeks ago


    Bengaluru, Karnataka, India Radius Agent Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Company Description:Radius Agent is a fast-growing real estate technology firm, backed by top leaders and investors in the real estate and technology industries. Our mission is to empower real estate agents with the right technology and support to become successful entrepreneurs. With the launch and rapid scaling of our latest offering, Radius Agent Realty,...


  • Bengaluru, Karnataka, India, Karnataka HappyLocate Full time

    Company DescriptionHappyLocate, established in 2016, revolutionizes employee relocations across 16,000+ pin codes. We offer services like house shifting, pet relocation, office moves, and house search assistance. Our advanced technology and customized solutions ensure efficient management from planning to post-move support. Join our growing list of satisfied...

  • Android Developer

    2 weeks ago


    Bengaluru, Karnataka, India Radius Agent Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company Description: Radius Agent is a fast-growing real estate technology firm, backed by top leaders and investors in the real estate and technology Industries. Our mission is to empower real estate agents with the right technology and support to become successful entrepreneurs. With the launch and rapid scaling of our latest offering, Radius Agent...

  • Android Developer

    2 weeks ago


    Bengaluru, Karnataka, India Radius Agent Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description: Radius Agent is a fast-growing real estate technology firm, backed by top leaders and investors in the real estate and technology Industries. Our mission is to empower real estate agents with the right technology and support to become successful entrepreneurs. With the launch and rapid scaling of our latest offering, Radius Agent...


  • Bengaluru, Karnataka, India BrightCHAMPS Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role OverviewThe Head of Customer Service/Experience at BrightCHAMPS will lead and scale global support operations from our Bangalore office. The role requires balancing refunds/disputes management, customer experience strategy, operational excellence, and hands-on leadership.The ideal candidate is a proactive problem-solver with deep expertise in payment...


  • Bengaluru, Karnataka, India Aspora Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About AsporaPeople on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users.Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a team...


  • Bengaluru, Karnataka, India Aspora Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Aspora People on the move deserve a bank that moves with them. Since 2022, Aspora has been building a borderless financial operating system that makes money as mobile and transparent as its users. Backed by influential venture capitalists like Sequoia Capital, Greylock Partners, Hummingbird Ventures, Y Combinator & Global Founders Capital. We're a...