Customer Experience Specialist

7 days ago

Bengaluru, Karnataka, India Capstone Global Full time ₹ 4,32,000 - ₹ 7,20,000 per year

Summary of Job

We are seeking a motivated and empathetic Customer Experience Associate to be the first point of contact for our customers. This role is critical in ensuring that every customer interaction reflects our values of excellence, responsiveness, and care. You will handle inquiries, resolve issues, and provide guidance to deliver a seamless and positive customer journey. He/she needs to collaborate with internal teams to resolve customer issues and identify areas for improvement, also monitor customer feedback and implement strategies to enhance overall customer experience.

MAIN DUTIES AND RESPONSIBILITIES:

(Key Results areas)

· Monitor the orders from Sales Order stage till invoicing.

· Liaise with Sourcing team and Operations for on-time purchase and dispatch.

· Handle the customer queries and follow ups.

· Timely shipping alerts and POD alerts to clients

· Make sure the delivery deadlines are met.

· Handle all post-delivery issues and resolve the issues.

· Maintain the delivery against order records.

JOB CONTEXT :

The operating job environment will have the following characteristics:

· Act as the first line of support for customers via email, phone, chat, and other communication channels.

· Understand customer needs and provide prompt, accurate, and personalized solutions.

· Document and track customer interactions, feedback, and issues in the CRM system.

· Escalate complex issues to the appropriate teams while ensuring timely follow-up.

· Collaborate with sales, operations, and product teams to improve the overall customer experience.

· Identify recurring issues and suggest process improvements.

· Maintain high levels of professionalism, empathy, and patience in all interactions.

Requirements

· Bachelor's degree in Business, Communications, or a related field.

· 1–3 years of experience in customer service, client relations, or a similar role.

· Strong communication (written and verbal) and interpersonal skills.

· Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

· Tech-savvy with experience using CRM or ticketing systems.

· Problem-solving mindset with a customer-first attitude.

Job Type: Full-time

Pay: ₹11, ₹60,000.00 per month

Benefits:

  • Paid time off

Work Location: Remote

  • Client Relationship Executive

    2 weeks ago

    Bengaluru, Karnataka, India Frutta - Corporate Refreshment & Experience Specialist Full time

    Fruttais South India's most preferred one-stop corporate refreshment & experience partner. We aim to do the same by providing an exciting assortment of refreshments and events by seamlessly integrating technology to provide unparalleled hospitality. With an extensive network of top-tier vendors spanning from culinary delights to event management, we deliver...

  • Client Relationship Associate

    1 week ago

    Bengaluru, Karnataka, India Frutta - Corporate Refreshment & Experience Specialist Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Fruttais South India's most preferred one-stop corporate refreshment & experience partner. We aim to do the same by providing an exciting assortment of refreshments and events by seamlessly integrating technology to provide unparalleled hospitality. With an extensive network of top-tier vendors spanning from culinary delights to event management, we deliver...

  • Client Relationship Associate

    2 days ago

    Bengaluru, Karnataka, India Frutta - Corporate Refreshment & Experience Specialist Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job description - Client Relationship Associate / Key Accounts Manager / AssociateCompany name: Frutta - Corporate Refreshment & Experience SpecialistFruttais South India's most preferred one-stop corporate refreshment & experience partner. We strive to make the workplace more enjoyable and create opportunities for informal interaction among employees. We...

  • Customer Experience Specialist

    2 hours ago

    Bengaluru, Karnataka, India Madanapalle Retail Full time ₹ 6,00,000 - ₹ 9,00,000 per year

    Job Description Customer Experience SpecialistLocation: Outer Ring Road, Banaswadi, BangaloreTimings: Day shifts only (no night shifts)About SundaySunday ) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of...

  • Customer Specialist

    1 hour ago

    Bengaluru, Karnataka, India 1path2peace Full time ₹ 1,92,000 - ₹ 3,84,000 per year

    Salary - 32kExp - 1-2 yearsRole DescriptionThis is a full-time, on-site role for a Customer Specialist located in Bengaluru. The primary responsibilities include addressing customer inquiries, providing exceptional customer support, resolving issues efficiently, and ensuring overall customer satisfaction. The Customer Specialist will also be involved in...

  • Customer Experience Specialist

    1 week ago

    Bengaluru, Karnataka, India Red Orange Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Summary of JobWe are seeking a motivated and empathetic Customer Experience Associate to be the first point of contact for our customers. This role is critical in ensuring that every customer interaction reflects our values of excellence, responsiveness, and care. You will handle inquiries, resolve issues, and provide guidance to deliver a seamless and...

  • Customer Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Location: Bengaluru (Onsite)Salary: Upto 5 LPA + IncentivesExperience: Must have experience of 1-2 years as Customer Support in Trading or Stock Market IndustryRole DescriptionThis is a full-time on-site role for a Customer Support Specialist in the stock market and trading industry. The position is located in Bengaluru. The Customer Support Specialist will...

  • Customer Service Specialist

    6 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Salary kExp - 2 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Specialist, located in Bengaluru. The Customer Service Specialist will handle customer inquiries and support requests, ensure customer satisfaction, maintain high phone etiquette, and manage overall customer service and experience. The day-to-day tasks include...

  • Reconciliations Specialist

    5 days ago

    Bengaluru, Karnataka, India Chase- Candidate Experience page Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Introductory Marketing LanguageAre you ready to excel in a fast-paced environment? Join our team and contribute to operational excellence with your keen attention to detail and problem-solving skills. Be part of a mission-driven team that values quality and efficiency.Job SummaryAs a Reconciliation Specialist within the Operations Team, you ensure effective...

  • Insurance Customer Specialist

    5 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Salary kExp - 2 yearsRole DescriptionThis is a full-time on-site role for an Insurance Customer Specialist, located in Bengaluru. The Insurance Customer Specialist will be responsible for providing customer support, ensuring customer satisfaction, and managing customer inquiries related to insurance products. The role involves handling policy-related...