Customer Support Executive

5 days ago

Mumbai, Maharashtra, India Master Marine Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,50,000 per year

Job Title: Customer Support Executive

Experience Required: 2–3 years

Location: Head Office – Lower Parel, Mumbai

Industry: Shipping

He/She will be responsible for assisting users of the , handling customer queries, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities:

Handle customer inquiries related to the MMD3 portal via IVR or email.

Assist customers in registration, login, and navigation of the portal.

Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission, error messages, or transaction failures.

Escalate technical issues to the IT/technical team and follow up until resolution.

Maintain records of customer interactions and feedback.

Provide guidance on tariff, billing, and compliance processes related to MMD3.

Ensure high customer satisfaction through professional communication and timely support.

Familiarity with ICEGATE, shipping documentation, or VGM submission.

Basic knowledge of MS Office and ticketing systems.

Required Skills & Qualifications:

Graduate in any discipline (preferred: Commerce, Logistics, or IT background).

1–3 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred).

Good knowledge of online portals, data entry, and documentation processes.

Excellent communication skills (English and Hindi; regional language is a plus).

Problem-solving skills with attention to detail.

Ability to work under pressure and handle multiple queries simultaneously.

Job Types: Full-time, Permanent

Pay: ₹300, ₹350,000.00 per year

Work Location: In person

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Accurex Biomedical Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAccurex Biomedical Pvt. Ltd. is a renowned Indian manufacturer and marketer in the diagnostic industry, specializing in Clinical Chemistry products. With over 35 years of experience, Accurex is known for its high-quality and accurate diagnostic solutions. The company's vision is to provide quality healthcare products at affordable prices,...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Rigved Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Dear Candidates,We are hiring for the position of "Customer Support Executive" Kindly find below details.Payroll Company Name : Rigved Technologies  )Client : NEML Job Location : Kanjurmarg MumbaiExperience Required : 1+Years Job Title : Customer Support ExecutiveEmployment Type : ContractualAbout the Role:We are seeking two Customer Support...

  • Customer Support Executive

    4 weeks ago

    Mumbai, Maharashtra, India Valueadd Softtech and Systems Pvt Ltd Full time

    Experience 1-2 years Job Summary We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive The ideal candidate should be a fresher or have up to 2 years of experience in customer service or a related field As a Customer Support Executive you will play a crucial role in providing excellent customer service...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India The Designer's Class Full time ₹ 4,80,000 - ₹ 5,40,000 per year

    Job Title: Customer Support ExecutiveLocation: Mumbai (Matunga West)Work Days: Monday – Saturday (10:00 AM to 7:00 PM)Experience Required: 1–3 yearsSalary: ₹40,000 – ₹45,000 per monthRole OverviewWe are seeking a Customer Support Executive to join our team in Matunga, Mumbai. The candidate will be responsible for managing and maintaining...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India Axis Finance Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionAxis Finance Limited provides niche financial solutions in select categories across wholesale and retail segments. Offerings include Special Situations Funding, Structured Financing and Real-Estate Financing for wholesale borrowers, and Personal Loan, Home Loan, Business Loan & Loan Against Property for retail borrowers. Our...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Zeno Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform root cause...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India RateBotAi Full time ₹ 3,50,000 - ₹ 4,50,000 per year

    Key Traits:Polite · Respectful · Empathetic · Patient · Clear CommunicatorCTC:₹3.5 – ₹4.5 LPA + Incentives (based on experience and performance)Description:If you're someone who genuinely cares about people, communicates with empathy, and believes in solving problems with patience and professionalism — this role is for you. RateBot AI is hiring...

  • Customer Support Executive

    3 days ago

    Mumbai, Maharashtra, India VALUEADD SOFTTECH & SYSTEMS (VAST) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Experience: 1-2 yearsJob Summary:We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate should have 1 year or have up to 2 years of experience in customer service or a related field. As a Customer Support Executive, you will play a crucial role in providing excellent customer service to...

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India Eteam Full time ₹ 2,04,000 - ₹ 2,40,000 per year

    Job Title: Customer Support Executive Voice ProcessCompany: Uber India Systems Pvt. Ltd.Location: Mumbai (Work from Office)Job Type: Full TimeWorking Days: Monday to SaturdayJob Description:We are hiring Customer Support Executives (Voice Process) for our Mumbai office. If you're fluent in English and Hindi, and Marathi, have strong communication skills, and...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India iEnergizer Full time ₹ 35,000 - ₹ 45,000 per year

    Company DescriptioniEnergizer is a leading Business Process Outsourcing provider dedicated to delivering high performance and actively supporting our clients' brands. We offer complete life-cycle customer support services, including sales, customer care, technical support, and back-office services for various industries. Our client base includes Fortune 500...